Unable to see toggle template option on change form

Akhil2001
Tera Contributor

‎12-14-2023 03:03 AM

When we open the incident form there is option called "toggle template" is showing up on more options but its not showing up on change form.

 

Please help me to resolve the issue.chg_form.pnginc_form22.png

0 Helpfuls
  • 228 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-14-2023 03:22 AM

Hi @Akhil2001 

 

This could happen if the UI macro template_context is customized. Check if the declarative action definition has a workspace defined, and declarative action assignment is defined for incident table. Setting the property - glide.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820059#:~:text=This%20could%....

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0686201

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls