Updating CMDB CI Class Hierarchy

[MichaelEnslein]

We have an older installation of ServiceNow.  I have found that in our current CMDB CI Class Hierarchy structure, the services are not set up the same way as the current OOTB structure.  Has anyone else had to do an update / reset with the structure in the CI Class Manager Hierarchy?  Thanks. 

[Damhoej]

the CSDM activation plugin sets a system property in order to tell ServiceNow that the instance only runs with Life Cycle.
In the same turn it deactivates the synchronization between legacy and life cycle. So it does not affect that much.
Advise is to follow the guideline and convert to LCM (with all the tasks of converting everything) before you activate the plugin.

[Pratiksha]

I would not try anything directly. Open a ticket they must have KB for same. Do update the question afterwards. 

Regards, 

Pratiksha

[MichaelEnslein]

Thanks.  We are working with the Impact team, and we have started the Jumpstart Your CSDM: Foundation.  Will post the results as we work thru this  Thanks.