What exactly is required for an asset to generate a CI?

[Abbottronix]

I thought we'd figured out what exactly is required for an asset to auto-generate a CI, but we are still having issues where assets won't generate CIs despite matching all our known prerequisites. 

We know that assets must have a model and a model category, that the model asset tracking strategy needs to be Lave to category, and that the asset must not be in the "pre-allocated" substate. What other conditions do we need to meet for an asset to generate a CI?

[abirakundu23]

Hi @Abbottronix ,
You can follows the below checklists.
1. Asset model should be refer to "cmdb_model" table. CI won't be configured if CI class is missing or misconfigured.
2. The Asset life cycle state must map to CI Life cycle state.
3. Make sure Business Rules should be enabled. Following KB article as your reference.
4. Mandatory fields for CI creation - Name, Serial Number, Company Location, Model etc.
5. Asset Model follows the CI generated rules.

6. Make sure that the following Business rules are enabled.
a. Create CI an insert
b. Create Asset on Insert
c. Update CI field on change

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0999333

Community Article https://www.servicenow.com/community/developer-forum/how-asset-ci-creation-works-in-servicenow/m-p/3...

Please mark helpful & correct answer if it's worthy  for you.

[Tanushree Maiti]

Hi @Abbottronix 

1. Ensure Business rule "Create Asset on insert" not active/present at time of CI insert

Refer: KB0760294 Create asset for multiple CIs 

2. Ensure Model Category exists for the CI Class

Refer: KB0749624 Why was no Asset created when a new CMDB CI record was inserted? 

3. Check if any script is  if any script is running on that table having "setWorkflow(false)" , it can restrict BR to trigger

4. If Importing CIs not creating Assets  consistently,

 Refer: Importing CIs but Assets not being created consistently 

[lauri457]

Does your model category have a ci and asset class defined? Are you also assigning the model category value to the asset if you are creating asset first?