How Asset- CI creation works in ServiceNow?

[Ravi Gaurav · Accepted solution]

Hi @vidishaagarwal5 

In ServiceNow, the process of creating a CI and linking it to an Asset involves several steps to ensure accurate tracking of both technical and financial data.

1. CI Creation: When a new CI is created (e.g., a computer or server), the model of the CI must be specified. This model is typically referenced from the cmdb_model table, which contains predefined models for various assets.

2. Asset Model Verification: ServiceNow verifies whether the specified CI model exists and is properly configured in the cmdb_model table. If no model is selected or if the model is not available or incorrectly configured, the system will not create an asset for the CI.

3. Asset Creation: If the model is found and properly configured, ServiceNow automatically creates an Asset record in the alm_asset table. This asset record will inherit relevant information such as:

Model
Serial number
Purchase cost
4. Linking the CI and Asset: Once the Asset is created, it is linked to the CI through the Asset field in the CI record. This establishes a relationship between the technical configuration details (CI) and the financial tracking information (Asset).

Technical details for reference: A Business Rule called "Create Asset from CI" is responsible for automating the creation of the Asset record whenever a new CI is created and meets the necessary criteria.

[Ravi Gaurav · Accepted solution]

You can refer the below Article as well 

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/asset-management/conc...

[Ravi Gaurav · Accepted solution]

Hi @vidishaagarwal5 

In ServiceNow, the process of creating a CI and linking it to an Asset involves several steps to ensure accurate tracking of both technical and financial data.

1. CI Creation: When a new CI is created (e.g., a computer or server), the model of the CI must be specified. This model is typically referenced from the cmdb_model table, which contains predefined models for various assets.

2. Asset Model Verification: ServiceNow verifies whether the specified CI model exists and is properly configured in the cmdb_model table. If no model is selected or if the model is not available or incorrectly configured, the system will not create an asset for the CI.

3. Asset Creation: If the model is found and properly configured, ServiceNow automatically creates an Asset record in the alm_asset table. This asset record will inherit relevant information such as:

Model
Serial number
Purchase cost
4. Linking the CI and Asset: Once the Asset is created, it is linked to the CI through the Asset field in the CI record. This establishes a relationship between the technical configuration details (CI) and the financial tracking information (Asset).

Technical details for reference: A Business Rule called "Create Asset from CI" is responsible for automating the creation of the Asset record whenever a new CI is created and meets the necessary criteria.

[Ravi Gaurav · Accepted solution]

You can refer the below Article as well 

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/asset-management/conc...

[J Siva · Accepted solution]

Hi @vidishaagarwal5 
Check out the below prod document and community article  to get better understanding of Asset - CI relationship and synchronization
https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/asset-management/conc...

https://www.servicenow.com/community/in-other-news/assets-configuration-items-and-model-categories-u...

Regards
Siva