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What is mean by CIs part of Application Services?

SM123
Tera Expert

Hi all,

I need to create a unauthorized change request. I referred below docs but it says "Note: Unauthorized change requests are created only for the CIs that are part of the application services." what is mean by that which table it is referring to? where can i find CIs which are part of application services?

https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/change-management/concep... unn.png

10 REPLIES 10

Edward Rosario
Mega Sage
Mega Sage

When it comes to unauthorized change requests, ServiceNow allows you to create such requests for CIs that are part of application services. Application services in this context refer to the grouping of CIs that are related to a particular application or service. These services are typically defined in the CMDB based on the business services they support.

HI @Edward Rosario @Dr Atul G- LNG 

Could you tell me which classes they mean by that? and also I just wanted to know Which table they referring to because we have so many tables in application service like : Dynamic CI Group [cmdb_ci_query_based_service] table, Tag-based Application Service [cmdb_ci_service_by_tags] table, Mapped Application Service [cmdb_ci_service_discovered] table, Calculated Application Services [cmdb_ci_service_calculated] table, 

Hi @SM123 

 

csdm_app_services

 

AGLearnNGrow_0-1709484502927.png

 

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Hi @Dr Atul G- LNG 

You almost solved my doubt i have 3 more queries. The table i mentioned in the above comment are they different types how a ci can convert into application service?  

And in the Unauthorized change property what are the classes should i include in the "CI class inclusion" section and should i make "Use CMDB CI domain" checkbox to true? if i want to achieve unauthorized change

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