What is mean by CIs part of Application Services?

[SM123]

Hi all,

I need to create a unauthorized change request. I referred below docs but it says "Note: Unauthorized change requests are created only for the CIs that are part of the application services." what is mean by that which table it is referring to? where can i find CIs which are part of application services?

https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/change-management/concep... 

[Dr Atul G- LNG]

Hi @SM123 

Greetings!!

The tables ( Dynamic CI Group [cmdb_ci_query_based_service] table, Tag-based Application Service [cmdb_ci_service_by_tags] table, Mapped Application Service [cmdb_ci_service_discovered] table, Calculated Application Services [cmdb_ci_service_calculated] table, ) are different than the application service table. These are mainly from discovery perspective.

And in the Unauthorized change property what are the classes should i include in the "CI class inclusion" section and should i make "Use CMDB CI domain" checkbox to true? if i want to achieve unauthorized change

Atul: OOTB dont touch any thing, as i said, Unauth change works best when discovery is enabled. For you case, just guide to team, when team raise any unauth. change, they need to select application Service only.

[SM123]

Hi @Dr Atul G- LNG ,

I had to include the classes in "CI class inclusion" section for it to monitor. if not if i make any modification to ci an unauthorized change will not be created.

[Dr Atul G- LNG]

Hi @SM123 

If you my screen shot, I did not make any changes in property level and still I can see SAP application services in ci. 

So it's ootb, but if you have discovery enables then you need to include the class.

Happy to hear your feedback.

[SM123]

Hi @Dr Atul G- LNG 

Yes OOTB we can add any CI but for the Unauthorized change (which will be created automatically by automatically populating the field which i have shown in the ss when an unplanned change happens to a CI) for this we need add some Classes in ""CI class inclusion" section.

[Dr Atul G- LNG]

Hi @SM123 

Correct and the same understanding I have. Hope your issue gets resolved now, if yes please accept the answer as a solution and close the thread.