Which Serial Number will pick up for Windows server during probe based discovery

e__pavanneed123
Tera Contributor

‎04-17-2025 01:40 AM

We have been going through Windows-Identity probe which is for retrieving windows server  Serial Number .

we have seen that there are many below Serial Number types available in this Probe to collect different serial number information.
we wanted to know that which serial number type's serial number will be picking up/updating in CMDB during probe based discovery?

e__pavanneed123_0-1744877855196.png

 

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Ashok Sasidhara
Tera Sage
Tera Sage

‎04-21-2025 01:02 AM

Baseboard serial number is considered by default. It can be changed to BIOS serial number if needed as mentioned in the following kb article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869324

 

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