Hi everyone, Looking for a best approach for handling Application Services that are not supported by IT (and instead by the business) in the CMDB and a standard process to follow for tickets that are trying to be logged against these CIs. On the Busi...
Hello everyone, I had to add 3 fields in the table "cmn_cost_center", while in development and test instances i didn't had any issue, I got errors when committing update set to PROD instance.I got these errors :It created me the fields but the column...
This question must have been asked in the past, however I was unable to search with the right keyword, hence asking the question here in this forum. For CI's that are being discovered in ServiceNow, specifically when it comes to Physical devices suc...
We do not have Discovery for CMDB population. We have been building out our own integrations via scripted REST APIs. The following question was asked of me and my co-workers (we are my org's ServiceNow admin/dev team): "What's the best way to represe...
As I'm working for us to utilize the CMDB Workspace moving forward I'm having issues figuring out a good way to view all tasks within the workspace and not just ones assigned to me. My goal is to view them from a management and tracking perspective. ...
Hi everyone,i'm a new user of ServiceNow and I have a very specific need that i would like to do. In the CMDB, i can see a page with all our computers. From there, i can select some filters to get only a certain model, with a certain status,...this t...
Created several service maps where a connection from a production web server to both development and production database servers was displayed on the map. Other than going to each server to check, how do we determine what method or technique ServiceN...
Is there something in particular that needs to be modified for Discovery on Non-Domain devices? We have the following: - Local admin on non-domain device- Credential in ServiceNow listed as .\UserName- File and Print Sharing enabled- Same Firewall r...
I have a generic email approval notifications and their being triggered at the same time in my workflow as I have two approval requests being actioned at the same time:I need it to not send the other notification if the group is this specific group h...
Hello Community, I have come across an error in CMDB Health of Correctness. In Correctness Report, we observed an error in Staleness. It have given ServiceNow Docs link to resolve but it is not fixing the error. We modified the property of staleness(...
While discovering couple of Fortinet Firewall Device got the error "Failed Exploring CI Pattern, Pattern name: Next Generation Fortinet Network Firewall". when checked the ServiceNow documents i found the KB0998081-https://support.servicenow.com/kb?i...
Dear Experts, I have the following use case We have CMDB data updated in the table through a different data source. Now, we are running discovery on the existing data. As a test what I saw is that initially the discovery was creating a new line item...
Is it possible to setup the SCCM-SG connector to be the only Data Source modifying the Computer Class (not its children) I want to prevent Discovery from updating this class, however, I want Discovery and SCCM to both modify the Server Class which i...
Which one will give me a voucher for the exam as well is this a voucher I have to pay for after the course?Description: Looking to partake in the certification: Certified Implementation Specialist (IT Service Management).Which one of the following co...
how to report on the following for the change table:changes with a PLANNED END DATE in the last 24 hours[2]changes with a Planned START DATE in the last 24 hours, current day and next 24 hours same as current dashboard