How to populate serial number from different HW using different SN location ?

Hi We have modified the 'Windows Identity - Hardware Information' pattern to return  Win32 BIOS value as the first valid SN value - however this supports only one type of our HW (IBM). Such that all the HW with a SN value in this space is all being o...

CMDB | Populate IM assignment group when Service is selected

  I'm not sure how to solve this problem. I have tried so many things. When ‘Support group’ is available in the selected Service, then populate the ‘Assignment group’ field with it. An information message will be displayed under the ‘Assignment group...

ServiceNow Cisco Locations Data Integrations

Hi all,I wondering if there is a Service Graph Connector or other Integration we can use to get the location data from Cisco Switches (I see a Service Graph for Meraki, but will this will work for standard Cisco Switches?).

Are there official definitions for the CMDB Relationship Types?

Are there official definitions for what a relationship type actually means?  Personally, I see a difference between Consumes, Depends on and Contains but others I talk to use them interchangeably.  ConsumesTakes from the other, data, instructions, et...

How to Create a new Computer Model IDs in cmdb

Hi guys,Hardware models and computer model which under comes under product catalog both are same or different ,How to Create a new Computer Model IDsLenovo ThinkStation P360Lenovo ThinkStation P360 Ultra Can you please assist me.Thanks in advance.

Servicenow attribute vs BMC Remedy

Hi , Am looking for attribute comparation details for both applications BMC Remedy CMDB Vs Servicenow CMDB.  Example : In remedy Eq admin attribute is equal to Support group in Servicenow. Like this all attributes data is anyone have? 

Excluding IPs from Discovery credential

Hi all, I am trying to determine how I can remove the use of a credential for particular IPs. We have databases that don't have the ServiceNow MID Server service account on them, however we still want to discover them. I am trying to find a way where...

Database CI to Application Service Relationships

Hi guys, I am after a little advice around mapping database CIs to application services. We recently mapped 120 SQL servers (windows servers) to application services during one of our first iterations of creating a meaningful CMDB.  These windows ser...

how to change field(hosted_off) type using JSON

Script using Glide Record to fetch the CI hierarchy of a child CI using Correlation ID and CI Type

Hello, I am looking for logic where we are receiving CIs from third party tool UCMDB. we want a script in the transform (onBefore) where the condition should be - Target will identify hold the CI type incoming from uCMDB based on correlation id and i...

Storage Encrypted Boolean Checkbox field is not displaying label

Does anyone know why this might be happening? I am on the cmdb_ci_cloud_database form in form design and have brought this inherited field into the view. Everything looks normal in the form design, but when I view the field on the form it doesn't sho...

CMDB record changes

Hi Friends, There are 2 tables i. CMDB_CI_APPL                               ii.CMDB_SERVICE_OFFERING For some reason the records in service offering table got updated. We tried to identify the root cause but in vain I suspect this may be due to a bu...