why Discovery if getting cancel
Hello,Lot of discovery status are at cancelled state what could be the reason?Also if i group by schedule can see this type of sys id
Forum Posts
Manual CMDB entry and management
Good Afternoon Everyone, I am trying to find any training and/or documentation around best practice or even how to's for the Service Now platform that revolves around a system that has no additional plugins such as ITOM, HAM, SAM etc. If anyone has ...
Installing a MID Server
Hello Experts, Is there a way to install a MID Server in a PDI? Can someone help ? RegardsNilanjan
Resolved! Why Backslashes being Added to All over Discovery Pattern?
Hello - I am running into a weird issue with pattern extension sections. When I save the pattern, all text in the pattern being wrapped in backslashes. Has anyone seen this before and possible root cause? Appreciate any insight.
Resolved! How are people tracking APIs, Services, Websites in their CMDB?
How are people tracking APIs, Services, Websites in their CMDB? These are for internally (to our company) created. Did you create a custom class or use an OOB class? If you created a custom class, what did you name it and what kind of things are you...
CI Class Manager > Suggested Relationship
Hi, I want to give access to CI Class Manager > Suggested Relationship to a custom role 'ABC'OOB access is given to itil_admin and admin but I wanted to give access to custom role 'ABC' Already checked ACLs but didnt find anything good.
CI Class Manager > Suggested Relationship
Hi, I want to give access to CI Class Manager > Suggested Relationship to a custom role 'ABC'OOB access is given to itil_admin and admin but I wanted to give access to custom role 'ABC' Already checked ACLs but didnt find anything good.
How to increase this score or to improve the discovery
How to increase this score or to improve the discovery?
Resolved! Is there any field availbale in cmdb_ci_hardware table which will give us an option for excluding it
Is there any field available in cmdb_ci_hardware table which will give us an option for excluding them from being discovered? Below is my client request and I want to know if this can done without having to create a custom field. Task Details: I woul...
Microsoft Azure Products
Is it possible to automatically 'discover' the various Azure products in use at our organization (ex. Microsoft Endpoint Management (Intune), Microsoft Purview, Azure ExpressRoute, etc.) and add them as application services or technical services? If ...
Fields size monitoring and harmonization
I have encounter this issue with CMDB The intune table definition sets the IMEI field size a 255. Of fact, the IMEI discover by Intune is very long. For example the mobile devices with 2 SIMs have a very long string as IMEI356796117431794,CTSubscript...
Bulk update CI tag
Hi AllI want upload csv filed to update/delet CI tag①I WANT:Upload the tag (port#) as a CSV file and paste it to each CI of the device/slot/port at onceCan create tag based application services ②I WANT:Upload tags (port#) as a CSV file and delete tag...
Automatic way to remediate de-duplication tasks in Servicenow
Hi, We want to clean up the duplicate CIs from CMDB and we are refering to the de-duplication tasks (reconcile_duplicate_task) table. There is one way to remediate the task is by clicking on Remediate UI action and followed by other steps. However, w...
Resolved! How to create custom Reference Qualifier fields
Hi there, I have a demand where I need to create a Reference Qualifier field where I need to show only services that are under the parent Service, and also are active. Right now we are trying like this: We've also tried adding this: javascript:...
Transform Map Script
I am trying to create a relationship mapping transform map.I would like to ensure the Parent.Class and Child.Class is validated before transforming the data to the table. Example: I would like to confirm child.class = windows server or Linux Server o...
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