I need a report with multiple filters..In incident table I need a report, and I need to provide three filter options..1st one.. Assignment group... If user selected this condition, then report needs to get filter the records with "assignment group" a...
Working in an environment that has not been maintained over time. The error logs were never addressed since implementation 5+ years ago. Work has been done to improve the CMDB, however there are currently over 1 million Discovery errors in the Discov...
I implemented the SGC for Infoblox in our sandbox. It connects to infoblox successfully but the executions just hang and have been sitting in loading state since yesterday. Wondering if anyone else was successful in setting this up or understand what...
Hi, We were looking to create Service accounts in Servers as an individual CI and map the accounts to the Server as a relationship. Is this feasible with the OOB feature with ServiceNow or its a customization
Is it possible to use Service Mapping, but without using ITOM as discovery tool - instead use other discovery tools?
We have an import that runs daily on a file with all existing workstations. In the onBefore transform script an error is logged if a new workstation is found that can't be coalesced to an existing record. After the import I want to have an incident w...
after running this four jobs Tenable.sc Open Vulnerabilities Integration:- this will pull all the vulnerability for servicenow from tableTenable.sc Fixed Vulnerabilities Integration:- what are vulnerability are fixed in tenableTenable.sc Plugin Integ...
I have a requirement to make sure that Application Services have relationships to Business Applications where appropriate. I'm working through the Get Well playbooks for CMBD/CSDM and part of that process involves installing the CMDB/CSDM Data Founda...
What role is required to allow someone to see all attributes available for a CMDB class in the CI Class Manager? Our CMDB manager isn't able to see what attributes are available for a class, making it hard for him to clean up data as needed.
Hi, I have a few questions regarding retiring related CIs; regardless whether the process is manual or automated. As an example, I have an IP Switch that has been retired/decommissioned. We have set the Operational status to Non-operational and Statu...
Ci's creation and gathering template for the CMDB Project.
Hi, I am trying to build database view between "cmdb_ci" table with "cmdb_ci_business_app", "cmdb_ci_desktop_software", "cmdb_rel_ci", "cmdb_ci_server" I am stuck with what needs to be the where clause condition. I don't have exposure to CMDB tables ...
Hello!Continuing to work on our SCCM SGC integration, we have run into an issue with the Computer Identity data source where we run a full load (have limited the SQL statement down to one record), transform that load using the robust transformer, and...
Hi, Is there a way to automatically set the location of a discovered CI based on the IP address of the CI? I guess I would need a table which maps IP ranges to locations but not sure if that is the best way to do this.
Hi Community I need help regarding an IRE decision making. As we know the serial number is taken as Unique values for all classes in CMDB, but I have a requirement from my client asking me to change "Name' as highest priority, which is previously "20...
