Wanting to add new assignment group IT Security Incidents:Would like this group to have its incidents only visible to members of the group.EX: Any incidents assigned to this group only make them visible.
Hello all, I was looking at the CMDB Dashboard/Relationship Health tabI have over 48,000 stale relationships.Can anyone tell me how to remove these? Thank you.
What is the difference between a downstream and upstream relationship?
Change ticket is only allowing one selection of CII believe I remember it was able to do multiple selections:
Hello All,We have one requirement to not run BR against some integration.Update Business Rule to ensure it does not run against DISCOVERY, JAMF and SCCM integrations. Also, any future system built installed, and configurated integrations. -> conditio...
Hello, I need assistance locating what I should privde as the "Destinatation URI" in the CiscoDNA app. I am working on this from the SN admin perspective, but not sure what exactly to tell the CiscoDNA team to use. Directions: In the Select Destinat...
Hello Service now experts,I want to map the VMware virtual machine owner with AD users. And the VM owner field should be displayed with AD user name and status of the AD account. How can I achieve this? I am a newbie to Service Now, request steps to ...
Hi,I need to create a CMDB Query that identifies servers lacking a ‘Business Service/Product’ mapping. This exercise will help us counter the Orphan servers issue.Currently, I have a query that displays servers with existing product mappings. However...
Hi, I would like to know the steps to restrict the entry of the invalid assets from being imported into ServiceNow using ServiceGraph connector. Regards,Vinitha
Hello, I am having a Transform Map for a Medical Department Table it has a field "head_doctor" which is of a reference type to User table. Now, my scenario is we have a record in Medical Department Table with head_doctor as "Francis" which is a refe...
Insert data in non-cmdb table using IH ETL Starting from the Utah release, IRE now provides support for certain non-CMDB tables. To utilize all IRE features with these tables, you must first establish identification rules (CI identifiers and identifi...
Hello All, I have encountered an issue with ACC showing down for my company's laptops. I researched the logs and found the following error string on repeat. [ERROR] [cmd] [error creating agent: error compacting queue: bucket already exists] Agent-Cl...
In the CI Class Manager, there is a 'Basic Info' section that has the field 'Managed By Group' where you can set this value for all CIs in that class. This is some kind of 'metadata' that is tracked at the class level not on the CIs themselves, presu...
Hello , My new requirement was in a catalog item i created new field called expected date. it selects future dates. There is another read only field called lead time. The purpose of the field is to subtract the expected start with current date and n...
Hi all, Can anyone help guide me on the best way to skip a step in Discovery pattern through a Discovery pattern extension? Or if there is a better way to do this. I don't want to modify the out of the box code.
