Application Service - 'Lehman's Definition' Needed

[kchapman87]

Hello all!

I have scoured ServiceNow documents, this community, and Google searches. I am seeking to obtain an easily digestible or 'Lehman's' definition for an Application Service CI. I have what is provided from ServiceNow and other various searches, but I am needing something to provide to end-users to understand more clearly what it is. We have end-users who are technical that understand the formal definition, but we also have end-users that are more clinical or non-technical. I am struggling to create this definition. Below is what I currently have, but I need a less technical definition to clearly define what an Application Service is and isn't to assist in communicating/defining when one should be created. 

"An Application Service is a logical representation of a deployed application stack.  It is a set of interconnected applications and hosts (internal or external) which are configured to offer a service to the organization to optimize, deploy, and manage applications. It can be a unique instance of an application and may be created by Environment (PROD, DEV, QA, etc.). An Application Service CI is often used for Incidents, Changes, Problems, etc. within ServiceNow. Examples for [company] include eRecord, 3Mensio, Agility, Aria, etc."

Any input would be greatly appreciated!

Thank you!

[Daniel Borkowi1]

Hi @kchapman87, I'll try with some help of my friend ChatGPT.

"Application Service is like a team of apps that work together to help make things easier for our company. It's like having a group of team mates who all have different capabilities and work together to get things done. This team of apps can be used in different ways depending on what we need them for, like for testing or to provide a business service like managing of clinical data. When we have a problem or an outage with one of the apps, we can use the Application Service to help us fix it by name them in Incident form."

Hope that helps 🙂

Greets

Daniel

[kchapman87]

Wow! I never would've thought to use ChatGPT! Thank you!

[kchapman87]

Wow! I never would've thought to use ChatGPT. Thank you!

[Daniel Borkowi1]

I sometimes use it to translate my overly technical descriptions into user language - the results aren't bad at all.

Greets Daniel