I'm trying to wrap my head around something that I think is a common use case, I'm trying to figure out how this would be mapped out in the CSDM.We have several facilities, and we want to review and approve a Change that impacts one of those faciliti...
Hi All, We are in the SN Paris version and working on CSDM 3.0 and presently implementing Manage Technical Service Domain. We have questions on the availability commitment for the technical service offerings mapped to the Dynamic CI Group. As per t...
We are looking at how individual applications provide the required features demanded by a particular business domain.Is "business capabilities a CSDM foundation concept we can use out of the box? Or it is a feature that only comes with the Applicatio...
A customer of mine is migrating to the CSDM and started to create Application services in addition to Business and Technical services they have been using for 10+ years. The plan is to have Application services and Technical services with a Relations...
I've looked at both v3 and v4 of the CSDM but I can't find a clear indication if there is a dependency between the two services. I'd like to know for sure and if the relationship is something that other companies have done.
Hi I am currently working on a greenfield deployment of CSDM. What I observed is I can not define an Application/Technical service without mapping technical and business service offerings. Our stakeholders are yet to come back with their respective o...
Hi there we have recently moved from Cherwell to ServiceNow and are stuck with best place to capture all our application CI’s We don’t have matured data model as such. In Cherwell one CMDB with all applications info and manually service mapped to t...
Hi all,is it possible, in CSDM model setup, to choose Change Approval group (using Change Approval Policy or anyhow else) from Technical Service Offering (field "Change group"), based on CI related to Change record, while the CI is part of Dynamic CI...
Hi I am looking at configuring following 02 items. Business Applications Application Service Question is whether do I have to configure the Business Capability, Technical services, Business offering....etc. Can I configure those 02 tables now and...
I am working on completing an incomplete setup of CMDB, currently at the point of 'Migrate to CSDM life cycle standards' and am seeing oddities in my company's instance. I compared my finding to a PDI and found something similar. When the two reco...
I understand the value in creating a Business Service / Service Offering for the SaaS application, but what is the value in creating an Application Service, other than to use it to link to the Business Application record.
In CSDM there are different types of product models defined. For some I know the intended usage. like hardware model defines the models used for your hardware asset registrations.Contract models are logically used in your contract registrations. But ...
My requirement is to add new LifeCycle stage and LifeCycle stage status values for Business Application. But I am not able to edit existing Life Cycle Control table entries. Please help. Thanks
Is there a way to change the default view for application services? e.g. to default to the classic view for CMDB records rather than the CSDM view for application services. instead of defaulting to this to default to this view
Hi all I'm in a fairly small organisation (in relation to ServiceNow typical customers) where we have recently rolled out incident and change. We are now looking into the CSDM 'crawl' stage regarding CMDB. We get a lot of incidents from users throu...
