Hello Team, Like many of you, I am trying to work through how to utilize the CSDM in my environment. We are a shared services provider for several child company's all managed in a single environment. I'm trying to show leadership the real value of ...
Pre-Paris there is the Change Management - Mass update CI plugin. - which allows change requesters to propose and apply updates associated with a change request to one or more configuration items in scope for a change.However with the advent of Dyan...
In CSDM 4.0 the Business Application is broken down into individual SDLC Components. However, component breakdown of a business application is by nature version-specific, whereas business applications themselves are version-agnostic. Is there a met...
Does CSDM 3.0 incorporate Desktop Software in it. If so, how is it categorized? Application, Service, Offering ? The example is MindMap Software where diagraming is used to visually organize information. Also any other one off software that companie...
We have been asked by the management whether we can link a Technical Service to a Service Portfolio, For eg if we identify Domain Services as a Technical Services, how can we link it to the taxonomy node and thereby to the portfolio? Please advise
Hi, I'm wondering if ServiceNow and/or anyone else has got a sample of how to represent Telco/ISP services in CSDM? My customer is providing WAN connectivity as their primary offering, some services are private WAN:s and some services are internet co...
I have noticed that under the "Design" tab in CSDM you have the objects mentioned in CSDM 3.0 - Business Capability, Business Application and Information Object. But then you also have Business Process. Business Process is defined as an Element in...
I have a requirement to document the dependencies of systems with multiple touch points, (such as middleware, authentication services, and ESB,…etc.) in the CMDB and represent their relationships and impact on other systems in a visual way without ov...
Hi All, I am relating a catalog item to a 'Technical Offering' under 'Technology Request Catalog' module which is available under CSDM Application. The particular technical offering is subscribed by few users, but after relating the catalog item to a...
or, What did I do wrong? This is an over-simplified example of my ServiceNow instance using the CSDM. For context, I don't buy my ServiceNow offering from ServiceNow, rather it's through a third-party provider. The third-party provider's offering is...
Hi guys - I hope you can help me with a bit of advice on this one When we look into the CSDM (3.0) - Business Application (BA) is related to (1 or more) Application Service (AS) which again is related to (1 or more) eg. Application or other CIs (A...
What benefit is there to have a Class = Business Service and Service Classification = Application Service? A Service Classification of Application Service does not give you a service map. It needs to be of the class Application Service for that so ...
Hello,This may be a dumb question, but after some extensive searching I have not found anything useful. So I just watched theCSDM Platforms video from ServiceNow, and I'm not clear on where, as a user that is the owner of a Business Application that ...
I am trying to get my head around with the new "Application Service" Physical alignment in the CMDB in Paris (v3.0) which is: I understand that Application Service is now (cmdb_ci_service_auto) and there are child Classes for a variety of Population...
I'm currently working on a Service Model for our Customers, but I have encountered a difference between CSDM 2.0 and a previous presentation used in Knowledge 19. In CSDM 2.0 Whitepaper, there is a reference between the Service Offering and the Techn...
