Hello All, We are currently required to use the 'Create Opportunity' flow action from Salesforce spoke. (Scenario - Opportunity record object should be created in Salesforce as per the record created in one of the ServiceNow table) We have completed ...
We have a very complex company structure. We have a Parent company with child companies who offer the same Technology Services. We also have Vendors that provide the same services. For example in the case of Windows Server and Linux Server Hosting, w...
Hi Everyone, Our organisation like many others use a mix of applications that are managed in house, provided by third parties and managed as a service hosted from another data centre and in other cases just providing a service as as form of outsourci...
Hello,I need to put a reference qualifier on a field, however I receive info message 'This cloned descendant element is read-only, Click here to open editable first element (cmdb.owned_by) in a new window.'I need to put the reference qualifier ONLY o...
@Chuck Tomasi @scott.lemm I want to revive this old discussion: https://community.servicenow.com/community?id=community_question&sys_id=87e0dba9dbdcdbc01dcaf3231f961945 With designing CSDM framework we came to a need of using Category/Subcategory on...
Hi Community, I am wondering if there is a way to add custom fields to the Application Service Wizard? For example, I have "Test group" as a custom field I'd like to make mandatory for all new Application Services. It shows on the classic form: But ...
Hello,I have a table on which I need to change display value of Location, which is a reference to cmn_location table. Right now there is a name displayed, but I want to display the 'city' attribute instead.I want to change the display rule only on th...
Novice here... does SNOW has technology / IT capabilities class? For example this is what I want to achieve - 1. Provide Guest Access and Collaboration (Business Capabilitiy) 2. External Portal (Business Application) 3. Collaboration (IT Capability)...
All, This might be a 'its depends' question - but how high level should Technical Services be, some examples:- Should it be "Monitoring" or "SolarWinds Monitoring" or "Azure Monitoring" Should it be "Directory Services" or "Active Directory" or "Ok...
Hello, There is a field named fullname on the location table. This field helps to track the location hierarchy. By exemple, if we have location France which is the parent of location Paris then the fullname of the Paris location would be /France/Pari...
Here's an alternative to the example from K19 for Servicenow ITSM CSDM. The key differences are: Treating Servicenow as a single "Business Application". Representing Midserver as only an "Application" I'd love to hear feedback on drawbacks of this ap...
Hi all I am trying to get my head around the Technical Services and TSO - and TSO deliverables to an order. Example. I am ordering a server of type Linux/Unix - I have a technical service of type infrastructure Linux Management that is the owner o...
Hi I want categorize Business Applications in 3 levels or at least 2 levels - any good ideas appreciated, as I don't seem to find the values: How do I map a new LifeCycle Stage and LifeCycle Stage Status and want to report on following values: Inves...
We are structured very similar to an application service provider. We have an IT department that provides services to our business units (like hosting). These business units have clients that they produce sites and applications for. We are in the pro...
Hey, great brain trust and fellow CSDM enthusiasts. Infrastructure teams purchase all kinds of applications to support the infrastructure. In some cases, those applications are part of the network/hardware gear - Network monitoring tools - Load balan...