Foundation tables - Department, Business Unit, and Company do not have LifeCycle stage and LifeCycle Stage Status attributes like Location table. This is resulting in: - customization for customers to introduce the custom field "Active". - Inactive v...
The Foundation Table Location does not have the OOB attribute "Region". This is resulting in customization to introduce this attribute. Is there a plan in future releases to introduce this attribute? Use case: The location could be filtered based on ...
Hi, I have found this below article on HI Support about extending the ChangeUtilsSNC Script includes, so that it can be used to search multiple Affected CIs on the Change Form to find impacted services/business applications, but using the CI Relation...
Hi All, we have CMDB in place along with discovery set up. now there is requirement to implement CSDM . Not worked on CSDM before . Is there any plugin or subscription required for it ?. Also wanted to understand from where this implementation steps ...
Have been asked by a partner/customer if we have any best practice examples for the actual content for things like application services, product categories, software models etc. Possibly also for specific industries (e.g. like FS). I searched in a de...
Hello, we have a question about the creation of a business application. There i a attribute called install type which contains following options None, On Premise, Cloud, Hybrid and Third Party Hosted. Can anyone explain the main difference between th...
Hello all, I am working on inputting and relating all of services, including application, technical, and technical service offerings. While I am able to input this information using Service Builder and CSDM > Application Service, getting this inform...
Hi there! were and how are you documenting Cloud-Services within CSDM? or your CMDB? I have a "basic idea" on how and were to store them... I mean like a CI-Class... But I want to check if my "basic idea" is on the correct track... Please share your ...
Hi, Can you please let us know the capabilities of subscriptions with respect to Service Offering. Is this only provide gauge for this service offering to their home pages ? We would like to know everything about Service subscriptions in ServiceNow...
We are starting to undertake the effort to move our Bus App environments (Dev, Test, Prod) from the table they currently live on to something that better aligns with the future CSDM. In the presentation from K19 and the documentation found here it sa...
Hi there! can someone please recommend me a good Default CI-Class were I can store Hard and Software Tokens (I mean these SecureID OneTimePassword Generators). I would like to use a default CI Class... But I only found the CI Class (Security Device) ...
Hi, 1. Can anyone tell me what is CSDM in layman terms? 2. How/why did it originate? 3. What happens with CSDM and without CSDM (with example) (like what are we losing if we dont implement CSDM) Thank you very much in advance.
Hello, i have a requirement to display parent on the Dependency Views of Service Offerings. I have already created a following record on "Related Item" table, but it did not help me to solve this case: What should I also be aware of?
I’ve been researching the best approach for storing "Integrations" within the CMDB. For example, an integration might be called "FidelityRetirementImport" which includes the relationship between two Business Applications, and various attributes speci...
I'm working on building out our Workday Business App around the CSDM model. I have mapped Workday as the core business app that provides our core Human Resource capability. But, there are sub business applications running on Workday (Workday FIN, W...
