In the Quebec release, there is an incident property for: List of attributes (comma-separated) from Business Applications (task_cmdb_ci_business_app) related list that will be copied from the originating incident. What is the purpose of this feature ...
Hi, I am trying to clear up some confusion that people are having with regards to COTS technical software such as SharePoint where they are referenced as a Business Application but then the specific versions of the software will be listed in the prod...
Hi, Just started an internal discussion on how to better manage the domain registration process / life cycle. Some of the items that came up were request to register a domain (required data, approvals etc)tasks / automation to support registration (...
Great to have the CSDM 4 whitepaper. Within the ‘Manage Technical Services’ a special Technical Service Owner for Delivery is drawn. The TS/TSO delivered are orderable but you don’t see any relations drawn to the Application Service or application st...
I have Virtual servers in my CMDB and I need to update some of the information in them. Is there a way I can do an Import from excel that rather than creating new Cis will find the names of the servers and add the new data into the fields for them.
Hello, On my way to implement the CSDM, I am very tempted to follow the below principles : Technical Service: Service Owner (accountable) and service manager (responsible) within ITBusiness Service: Service Owner (accountable) within the business and...
hi csdm experts. accoording to the csdm there is a relation between a service offering (technical or business) and an application service when creating an application service you can define this relation easily in the form. However i can't find the o...
Hi, I need guidance on the topic of Lifecycle Stage and Status. Assuming a fresh ServiceNow instance that doesn't have any objects that depend on the legacy status fields, would you use Lifecycle Stage & Status, enable those fields on all forms, disa...
Hi experts, We have the case, that we want to use the new table "Business service" instead of the parent table (cmdb_ci_service). This is suggested based on CSDM and also based on the release notes from ServiceNow, that this table replace the general...
When registering an application service using the application services form I can see these different groups. (Also there is the approval group). Is there any OOB logic, relationship to other tables/modules, scripts behind these attributes? . I can s...
Posted the same question on ITOM forum, pasting here for any other helping hands. We are in the process of converting our Business Services into Calculated Application Services, but encountering with the following challenge. When we made DB Instanc...
I recently moved a bunch of Dynamic CI groups from Dev to Prod but the relationships on the svc_ci_assoc table did not follow in the update set so I ended up having to delete and rebuild them to get the relationship in the table to get them to work w...
Hi All, Technical Service / Application Service is the service classification. So, how can categorization be allowed on records that aren't in the technical service table or the cmdb_ci service database, both of which fall within the CMDB or CSDM? Sa...
Hi everyone, First, let me apologize if my question is in another community forum - I truly picked this one believing it would be "The One". Is there any document I could access that simply lists all CI OoB (Out-of-the-Box) Classes (with their "a...
Hi, We have a great start on getting data into our CMDB, and the Business Applications, Application Services and other CIs like Servers are taking shape. I have been asked how we can store details of imports and Exports of data. There is a Receives...