Novice here... does SNOW has technology / IT capabilities class? For example this is what I want to achieve - 1. Provide Guest Access and Collaboration (Business Capabilitiy) 2. External Portal (Business Application) 3. Collaboration (IT Capability)...
All, This might be a 'its depends' question - but how high level should Technical Services be, some examples:- Should it be "Monitoring" or "SolarWinds Monitoring" or "Azure Monitoring" Should it be "Directory Services" or "Active Directory" or "Ok...
Hello, There is a field named fullname on the location table. This field helps to track the location hierarchy. By exemple, if we have location France which is the parent of location Paris then the fullname of the Paris location would be /France/Pari...
Here's an alternative to the example from K19 for Servicenow ITSM CSDM. The key differences are: Treating Servicenow as a single "Business Application". Representing Midserver as only an "Application" I'd love to hear feedback on drawbacks of this ap...
Hi all I am trying to get my head around the Technical Services and TSO - and TSO deliverables to an order. Example. I am ordering a server of type Linux/Unix - I have a technical service of type infrastructure Linux Management that is the owner o...
Hi I want categorize Business Applications in 3 levels or at least 2 levels - any good ideas appreciated, as I don't seem to find the values: How do I map a new LifeCycle Stage and LifeCycle Stage Status and want to report on following values: Inves...
We are structured very similar to an application service provider. We have an IT department that provides services to our business units (like hosting). These business units have clients that they produce sites and applications for. We are in the pro...
Hey, great brain trust and fellow CSDM enthusiasts. Infrastructure teams purchase all kinds of applications to support the infrastructure. In some cases, those applications are part of the network/hardware gear - Network monitoring tools - Load balan...
What is the recommended approach and practice to map dependencies between application services? I understand you map application services to CI's using the Service Configuration Item Association table [svc_ci_assoc] . Should dependencies between appl...
I would like to understand how a tenant (like M365) should be treated in terms of the ServiceNow cmdb csdm guidelines. According to the business owner there are multiple products in the tenant. Currently we have the individual products set up in the...
Hi , We have the excel file contain below data. Created transform map to update the table based on the excel sheet and u_vm coalesce is true We need to update the Most Recent Discovery to be updated based on the data on the excel sheet. If there ...
Hello, I am sorry if this is stupid but I have a blocking point here thinking on how to define the population method for SaaS application services like ServiceNow Prod. What I would like to reflect in the instance is exactly what ServiceNow suggests ...
So there are attributes on [cmdb_ci_service] table. 1.) Service Classification 2.) Class and for example two services: a.) service classification = Business Service; class = Application Service b.) service classification = Application Service How...
Hi there. Where do hypervisors and dockers sit within CSDM? Are they Application and Infrastructure CIs? Is the software that is purchased the application service (VMware ESX or Docker)? Does anyone have a diagram to illustrate the mapping? Thanks
We know that application services is related to service offerings (technical & business) For report purpose I'd like to have a list of Service offerings grouped by Application services. But unfortunately, i can not found the table which support this...
