We are beginning to build out our application portfolio and are creating the business capabilities that the company has defined. In the CSDM model do the different levels of nested business capabilities have relationships to each other (Provided By: ...
I'm planning on modeling PII (related to GDPR) as Information Objects like Name, phone number, email etc. I have played with this on a ShowCase instance where all the expample PII Information Objects are Owned by the same person. My experience in thi...
Can you please help me understand the relationships between Application Service, Model ID, and Application? I am not sure how these work together. I am also questioning if we need to setup Application Models when we create application services. Th...
Could anyone give me any guidance on slightly simpler less behemoth type applications\application services in CSDM. 1) A basic application is represented in CSDM? Something like Notepad++, that is just a local install and not part of a bigger stack. ...
Can someone provide me with an example of how I should manually structure software suites in CMDB using the CI Class Manager? Using CMDB for INC management. Using the example of Microsoft Office Option 1:Should I create a class under Applications (i....
I'm looking for a little help regarding how to map Configuration Items to Technical Service Offerings. In the CSDM 2.0 Whitepaper it looks like we should use the “Manages:Managed By” relationship type, but I can see other relationship types mentioned...
In the Common Service Data Model product view: Customer Service Management documentation and, in particular, the "Service with multiple packages" example use case, the diagram indicates a link between the Service Model and the Service Offerings. Look...
Can I get the exact definition for Service owner , application service owner and Technology service owner roles described in csdm model?
As mentioned a lot in the common service data model, the objects in the Common Service Data Model must map to the tables in the physical models,CIs and classes in the CMDB. Does someone know where we can find the table?
Dear Community Members, i wonder about quickstarting the CSDM discussions with a customer and found there is quite a lot of stuff to be found now, but still quite distributed accross courses, doc and community. The recent published process guide cont...
Organizationally we're pretty immature in differentiating between Assets and CIs but have the automation set up to create a related hardware asset when a hardware CI is created and vice versa. We've done a little bit of financial and lifecycle tracki...
I am wondering what the thoughts are for interfacing the CSDM to incident/problem/change. I might be over thinking this situation but am looking for guidance. I will use the ServiceNow CSDM as an example: I want to know what incidents are related to ...
Hello, Recently my team and I have endeavored into the realm of CSDM 3.0, We've watched numerous webinars, sliced & diced the white paper, and reviewed all training available via Now Learning. A support case brought to my attention the existence of...
We are attempting to implement the TBM Taxonomy for services in ServiceNow and are trying to line this prescriptive taxonomy with the CSDM 2.0 taxonomy. Has anyone done this or are there recommendations on how to do this? The TBM Taxonomy is located ...
Hello Everyone, I just wanted to share the link to the CSDM Process Guide on NowCreate. https://nowlearning.service-now.com/nowcreate?id=nc_asset&asset_id=09b24a19db88ec50d64cecfc139619e0 It's so nice to see the ITBM applications join the party. Ett...
