For one of our clients we're moving to CSDM to support their GRC activities. Who can I talk to to discuss the CSDM data model in relation to the GRC data model? Or can I join the conversations and designs already going on regarding this topic? Thanks...
We are starting to build out our Service portfolio from the ground up and have a little quandary around building CI relationships between Services and Service Offerings. CSDM 3.0 seems to infer there should no be a prescribed relationship between a S...
Hi, I'm a little confused about technical services, maybe someone can help me clear this up. Let's say I have a technical service called "Database Services", with offerings like "Oracle Prod DB Mgmt", "Oracle Dev Mgmt", and so on. Someone could order...
When managing a portfolio, occasionally a product is evaluated, and then rejected by the business. What is the CSDM Life Cycle status that should be used for a business application/application service that falls into this situation? While End of Life...
Is there any way to identify a Cloud Service as IAAS, PAAS, SAAS and what all attributes can be used to identify this?RegardsNilanjan
I'm trying to wrap my head around something that I think is a common use case, I'm trying to figure out how this would be mapped out in the CSDM.We have several facilities, and we want to review and approve a Change that impacts one of those faciliti...
Hi All, We are in the SN Paris version and working on CSDM 3.0 and presently implementing Manage Technical Service Domain. We have questions on the availability commitment for the technical service offerings mapped to the Dynamic CI Group. As per t...
A customer of mine is migrating to the CSDM and started to create Application services in addition to Business and Technical services they have been using for 10+ years. The plan is to have Application services and Technical services with a Relations...
I've looked at both v3 and v4 of the CSDM but I can't find a clear indication if there is a dependency between the two services. I'd like to know for sure and if the relationship is something that other companies have done.
Hi I am currently working on a greenfield deployment of CSDM. What I observed is I can not define an Application/Technical service without mapping technical and business service offerings. Our stakeholders are yet to come back with their respective o...
Hi there we have recently moved from Cherwell to ServiceNow and are stuck with best place to capture all our application CI’s We don’t have matured data model as such. In Cherwell one CMDB with all applications info and manually service mapped to t...
Hi all,is it possible, in CSDM model setup, to choose Change Approval group (using Change Approval Policy or anyhow else) from Technical Service Offering (field "Change group"), based on CI related to Change record, while the CI is part of Dynamic CI...
Hi I am looking at configuring following 02 items. Business Applications Application Service Question is whether do I have to configure the Business Capability, Technical services, Business offering....etc. Can I configure those 02 tables now and...
I am working on completing an incomplete setup of CMDB, currently at the point of 'Migrate to CSDM life cycle standards' and am seeing oddities in my company's instance. I compared my finding to a PDI and found something similar. When the two reco...
I understand the value in creating a Business Service / Service Offering for the SaaS application, but what is the value in creating an Application Service, other than to use it to link to the Business Application record.
