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Technology or IT Capabilities

Novice here... does SNOW has technology / IT capabilities class?  For example this is what I want to achieve - 1. Provide Guest Access and Collaboration (Business Capabilitiy) 2. External Portal (Business Application) 3. Collaboration (IT Capability)...

Srini Sistla by Giga Contributor
  • 1641 Views
  • 4 replies
  • 2 helpfuls

Technical Services - CSDM

All, This might be a 'its depends' question - but how high level should Technical Services be, some examples:- Should it be "Monitoring" or  "SolarWinds Monitoring" or "Azure Monitoring"  Should it be "Directory Services" or "Active Directory" or "Ok...

Mark113 by Tera Contributor
  • 2274 Views
  • 6 replies
  • 3 helpfuls

Full name for company records

Hello, There is a field named fullname on the location table. This field helps to track the location hierarchy. By exemple, if we have location France which is the parent of location Paris then the fullname of the Paris location would be /France/Pari...

Infrastructure software and CSDM

Hey, great brain trust and fellow CSDM enthusiasts. Infrastructure teams purchase all kinds of applications to support the infrastructure. In some cases, those applications are part of the network/hardware gear - Network monitoring tools - Load balan...

Mitch23 by Tera Contributor
  • 1166 Views
  • 1 replies
  • 6 helpfuls

Tenant cmdb csdm guidance

I would like to understand how a tenant (like M365) should be treated in terms of the ServiceNow cmdb csdm guidelines.  According to the business owner there are multiple products in the tenant. Currently we have the individual products set up in the...

Scott Howes by Tera Contributor
  • 2025 Views
  • 2 replies
  • 1 helpfuls

What is difference between services which are categorized as Business Service > Application Service vs Application Service ?

So there are attributes on [cmdb_ci_service] table.  1.) Service Classification 2.) Class and for example two services:  a.) service classification = Business Service; class = Application Service b.) service classification = Application Service   How...

Ishan4 by Tera Contributor
  • 3579 Views
  • 5 replies
  • 7 helpfuls

Virtualization and CSDM

Hi there. Where do hypervisors and dockers sit within CSDM? Are they Application and Infrastructure CIs? Is the software that is purchased the application service (VMware ESX or Docker)? Does anyone have a diagram to illustrate the mapping? Thanks

Mitch23 by Tera Contributor
  • 1051 Views
  • 1 replies
  • 0 helpfuls