I’ve been researching the best approach for storing "Integrations" within the CMDB. For example, an integration might be called "FidelityRetirementImport" which includes the relationship between two Business Applications, and various attributes speci...
I'm working on building out our Workday Business App around the CSDM model. I have mapped Workday as the core business app that provides our core Human Resource capability. But, there are sub business applications running on Workday (Workday FIN, W...
I am looking at some videos on CSDM on the Now Learning portal and there are some Incident Properties that are mentioned, but on my instance they are not available. How can I get these to appear?
Has anyone a use case for using population methode "dynamic Service"? If Yes, can you explain what the steps are and how can i get the service map with Ci's; for example 3 Levels. Thanks for help, Marcel
Hey Community. Looking for input on what the Managed by attribute on Business Application has been used for. We are currently using Business Owner to indicate the person for the Business line of sight. Many times this owner is at a Director level in ...
I have a Platform Host App Service, and several 'Module' Application Services that 'Depend On' it (like example below). When I create a Change, and add the Platform Host CI as my primary Configuration item, the Impacted Services DOES NOT bring in any...
Business Service cmdb_ci_service, is there a way to limit the number of classes this table show? We want to temporarily hide Application service and Technical Service records in this table and only show Business service class records in this table.
We have a service offering 'A' that is linked to an App Service 'B'. However, to deliver it's functionality, App Service 'B' calls out to App Service 'C' and 'D', which I'm referring to as backing applications / 3rd party / secondary applications. To...
Hi there, i have a lot of Business Service Offerings in my /service_offering table, but none of them are selectable under the application service view. Does anyone now what criteria something has to meet, that it will show up?
I wanted to know if there are any out of the box approval process for business and technical services? Currently we have custom workflow on cmsb_ci_service table and we trigger the approvals as per the requirement. What is confusing is the approval g...
How do "IT shared services" fit into the mix with the CSDM? https://docs.servicenow.com/bundle/madrid-it-business-management/page/product/it-finance/concept/c_ITSharedService.html I don't see how they apply in the model, and that makes me feel like t...
Hi, does anyone know or if CSDM examples already exist via demo data or DemoHub? The current demo data that i have found does not align with CSDM in my opinion. For example, i have not found any Technical service or offerings in any demo data. Br, Kr...
I want to create an Application Service but with no-entry point, when I do it from Application Service Dashboard it makes a non-operational Application Service. I am providing a Dynatrace id which later will scan and add CI but not at the moment of c...
Hi all We are in the early stage of crawl. After updating to Paris we have noticed that 'Application service' is now converted to 'Mapped Application Service' I can't seem to find any information regarding this transition. Does anyone know what ...
In the Quebec release, there is an incident property for: List of attributes (comma-separated) from Business Applications (task_cmdb_ci_business_app) related list that will be copied from the originating incident. What is the purpose of this feature ...