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Foundation tables - Department, Business Unit, Company do not have LifeCycle stage and LifeCycle Stage Status attributes like Location table

Foundation tables - Department, Business Unit, and Company do not have LifeCycle stage and LifeCycle Stage Status attributes like Location table. This is resulting in: - customization for customers to introduce the custom field "Active". - Inactive v...

rajivdua by Giga Contributor
  • 1670 Views
  • 1 replies
  • 3 helpfuls

Resolved! Change Request - Refreshing Impacted Service

Hi, I have found this below article on HI Support about extending the ChangeUtilsSNC Script includes, so that it can be used to search multiple Affected CIs on the Change Form to find impacted services/business applications, but using the CI Relation...

Dan Brown2 by Kilo Sage
  • 3039 Views
  • 5 replies
  • 5 helpfuls

CSDM Implementation steps

Hi All, we have CMDB in place along with discovery set up. now there is requirement to implement CSDM . Not worked on CSDM before . Is there any plugin or subscription required for it ?. Also wanted to understand from where this implementation steps ...

Rohit7 by Tera Contributor
  • 5894 Views
  • 6 replies
  • 7 helpfuls

any best practices for CSDM content?

Have been asked by a partner/customer if we have any best practice examples for the actual content for things like application services, product categories, software models etc. Possibly also for specific industries (e.g. like FS). I searched in a de...

User324996 by ServiceNow Employee
  • 1970 Views
  • 3 replies
  • 1 helpfuls

Resolved! Definition of Business Applications

Hello, we have a question about the creation of a business application. There i a attribute called install type which contains following options None, On Premise, Cloud, Hybrid and Third Party Hosted. Can anyone explain the main difference between th...

MFO1911 by Tera Contributor
  • 7583 Views
  • 5 replies
  • 3 helpfuls

How to export a CSDM map/diagram

Hello all, I am working on inputting and relating all of services, including application, technical, and technical service offerings.  While I am able to input this information using Service Builder and CSDM > Application Service, getting this inform...

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Josh P1 by Tera Guru
  • 3224 Views
  • 3 replies
  • 2 helpfuls

Cloud-Services in CSDM

Hi there! were and how are you documenting Cloud-Services within CSDM? or your CMDB? I have a "basic idea" on how and were to store them... I mean like a CI-Class... But I want to check if my "basic idea" is on the correct track... Please share your ...

Sven Heide by Tera Contributor
  • 3031 Views
  • 3 replies
  • 1 helpfuls

Resolved! Subscribe to service Offering

Hi, Can you please let us know the capabilities of subscriptions with respect to Service Offering. Is this only provide gauge for this service offering to their home pages ?   We would like to know everything about Service subscriptions in ServiceNow...

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imranbasham by Tera Contributor
  • 4873 Views
  • 3 replies
  • 12 helpfuls

Resolved! Moving to Application Services

We are starting to undertake the effort to move our Bus App environments (Dev, Test, Prod) from the table they currently live on to something that better aligns with the future CSDM. In the presentation from K19 and the documentation found here it sa...

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David A2 by Giga Guru
  • 2301 Views
  • 2 replies
  • 9 helpfuls