In CSDM v4.0 a new domain was added as "Build" which is mostly used for DevOps Module. Based on DevOps Change Velocity Workspace videos from ServiceNow and CSDM 4.0 SDLC documentation, it is very confusing to decide the application/CI Class level of ...
Hello folks,Is there any way to set the time zone in user table based on the location. Any thoughts on this.(When a new user is created, I want to set time zone based on the location selected. Is there any way to find the related time zone based on l...
Hello ServiceNow Expertise, Can you please help me with optimize solution to populate Relevant CI's and Members of Dynamic CI groups based on selected service offering on incident form. Currently we are doing through script include but it is taking t...
In Scaled Agile Framework In what Order and How we create Safe Epic, Safe Stories, Safe Features, Demands,Portfolio and projects? Also how we relate these so they are properly Populated in Demands and Safe Stories List Views?
I know we need to CSDM for CMDB implementation. However, I read ServiceNow documentation regarding CSDM and Asset mgmt.The doc mentioned CSDM is optional to Asset implementation. Can any CSDM expert answer my following questions?Why CSDM is optiona...
I work for a large global logistics organization that is seeking to utilize the CSDM to model its complex technology environment which heavily leverages the use of micro services / APIs in its application architecture. Currently we use the "web servi...
I have a question on what tables to use. Currently I see multiple tables for the same components.Examples: 1a. cmdb_ci_service_business1b. cmdb_ci_service (service classification = business) 2a. spm_service_portfolio2b. service_portfolio At least the...
I want to auto-populate a Technical Service or Technical Service Offering on the Impacted Services tab on the Incident record based upon a CI that is a member of a Dynamic CI Group. I have a Contains Relationship from the Service Offering to the Dyn...
Is there any way to create a relationship b/n a TSOs and a service accounts which ties back to the Service Owner responsible attesting to the adherence to account management policies which may include time stamping of the accounts. Is there any used ...
Hi! We are in the earlier stages of CSDM and noticed when creating a new Application Service, through the prompts, you can tie it to a business application. How should mapped application services be handled to create the relationship back to Business...
We are attempting to implement our CMDB ideally using the CSDM 4.0 model. I want to know, if it is possible/ advisable to use Dynamic CI Group CIs related directly to business services, or does there have to be an application service as well every ti...
Out of box it seems that when clicking Incident UI Action "Refresh Impacted Services", it only puts Services (based on CI Relationships and Incident CI) to the related list Impacted Services/CIs. However manually users can also add any other CIs out ...
For one of our clients we're moving to CSDM to support their GRC activities. Who can I talk to to discuss the CSDM data model in relation to the GRC data model? Or can I join the conversations and designs already going on regarding this topic? Thanks...
We are starting to build out our Service portfolio from the ground up and have a little quandary around building CI relationships between Services and Service Offerings. CSDM 3.0 seems to infer there should no be a prescribed relationship between a S...
Hi, I'm a little confused about technical services, maybe someone can help me clear this up. Let's say I have a technical service called "Database Services", with offerings like "Oracle Prod DB Mgmt", "Oracle Dev Mgmt", and so on. Someone could order...
