Hi Everyone, I've a requirement where I need to create a relationship between Dynamic CI group and TSO, But in docs it is showing 2 different relationship types contains and managed by, what is the difference between them and what's the correct relat...
Hello CSDM gurus, We are implementing CSDM for our company which is Healthcare industry and decided to put Business Services, Technical Services, Application Services within ServiceNow. We started collecting services data from the users and we ha...
I'm seeking for recommendations (from a Best Practice perspective) what are the top 5-8 attributes that should be on a Server class CIs?
Hello, Currently we have App Services built out for all of our 600+ Business Applications. We are in the process of Service Mapping and building out Technical Services, TS Offerings and Dynamic CI Groups. We have built out for example a Technical Ser...
Has the white paper been released.
This may be a naive question, but I'm looking for the specific way to create the parent/child scenario on the Business Application table. Say we have an overarching software suite with the different "modules" inside of it. My understanding is that we...
Hi, I am looking for recommendation on how can we create Technical Services, when i look at the CSDM diagram it says Technology Consumer > Request Catalog > TSO > Technical Services. SSo is that mean we need to submit a Catalog request which c...
Is it ok to add CI relationship with business application(cmdb_ci_business_app) directly with Infrastructure CIs, such as Windows servers and Linux servers?When seeing the screenshot below, it looks "Business Application" has direct relationships wit...
Hi all, We are currently working on capturing Business Applications/Services/Portfolio data within ServiceNow. Following the examples and information provided in the CSDM 4.0 framework video (Platform Office Hour 41 CSDM 4.0 Overview What's New Best ...
Business Applications have a number of OOTB attributes. What is the recommendation for the same business application used by different departments? Do you append the "Name" (or use a field such as "Business Unit" or "Department" and then have multipl...
Hi, Can anyone tell me the (com.snc.orchestration.client_sf_distribution) is license cost . I am looking for this one to be installed.
Hello All The document "Application Portfolio Management (APM) Product View and use cases for CSDM V3" brings us a very straight forward and hard-put definition: Frequently Asked Questions• What is the difference between a Business Capability and a B...
Hello, We are trying to find out the best way to model different support groups that can be engaged in resolving Incidents for example, as part of the CSDM framework. We can imagine that for example a TSO like Active Directory Prod can be split into ...
Hello Team, Like many of you, I am trying to work through how to utilize the CSDM in my environment. We are a shared services provider for several child company's all managed in a single environment. I'm trying to show leadership the real value of ...
Pre-Paris there is the Change Management - Mass update CI plugin. - which allows change requesters to propose and apply updates associated with a change request to one or more configuration items in scope for a change.However with the advent of Dyan...
