Is there a way to associate a mapped application service (cmdb_ci_service_discovered) to an offering , so that availability records can be created showing commitment for those application service, like it does for a business service? The parent field...
Hello there! I am wondering how you folks might have already addressed those needs below (if by new custom cmdb tables or what OOB tables): Robots (RPA bots) CIMicroservice CIData Integration Service CISub-Module CI (within a main enterprise applicat...
Hi there! I'm working for a large customer introducing the concepts of Application Services as part of its adoption of the CSDM framework. The general modelization principles are the following: Business Service: Very often, it is an Application name ...
I was reading the document on defining Services and Service Offerings. we are struggling to find some examples of these more built out than in the standard docs and models. The question we cant seem to find an answer for is how far down we define the...
Has anyone been able to find top-to-bottom examples of common IT services that have been mapped according to the CSDM 2.0 guidance? My browsing in the forums has turned up multiple people asking, and some saying it would be coming soon, but those pos...
We’ve just started trying to use Azure discovery. We have our credentials entered, and it is able to discover our subscription. The cloud service account is also set up and able to discover our datacenters. However when we run the discovery schedule ...
Hi Community We would like to filter CMDB classes based on the CI relationship with other classes on the incident, change and problem forms For example, when filling out an incident form and selecting a Business Application CI we would like the Busin...
Hi Community, One of my customer does the ITOM discovery/Service Mapping outside ServiceNow and provide the info via REST. So I creates via transform map: * Application Service (cmdb_ci_service_discovered) * Relationship to Business Application (c...
In the diagram below (from here ), the entire ServiceNow instance is an Application Service. The business applications (Incident, Change, etc) map directly to the ServiceNow Application Service. Shouldn't there be an Application Service in between ...
Hello,We're an older customer (deployed in 2014), and like many customers from that era we used CMDB_CI_APPL as our primary inventory of Business Applications.We are midway through our migration to the CRAWL phase of CSDM. Some background: We are cur...
We have several orphan application CI's in our CMDB. They are mostly integration or broker service offerings. Where do folks see them fitting into a CSDM scheme?
Hi, I'll admit that this might be more of a CSM-focused question, but it seems to me like you might be the people caring the most about best practices concerning the data model of ServiceNow. On to my question: I've been tasked with entering the serv...
In CSDM v3.0 the "Dynamic CI Group" entity was introduced which allowed you to leverage queries to group CI's together. We have groups of servers in our monitoring solution representing services, and identified the Dynamic CI Group as a logical fit ...
On the Business Application class the "Technical" and "Business" owners can be identified. How have people leveraged these fields (if at all) within their organisation? What roles/level doe these fields typically get assigned to? Thanks in advance, R
Currently working on the CMDB and CSDM and questions are being raised about relationship directions, using a piece of a equipment in a rack, which direction should the relationship go, should it be that the rack is the parent of the equipment, e.g ...
