assignment dynamic - CMDB Health Tasks

[AjJomt]

Hi everyone,

I'm working on the CMDB Health rules (staleness, orphan, duplicates, etc.). I understand that tasks generated by these rules can be assigned to a group, typically at the CI class level, via the CI Class Manager.

However, I was wondering if it's possible to make the assignment dynamic, based on a field within the CI itself — for example, assigning the task to the "managed by group" (or any group-type field on the CI), rather than a statically defined group per class.

Has anyone implemented this type of logic, where CMDB Health tasks are routed based on a group field on the CI? And if so, how did you achieve it — through scripting in the Health Rule's task creation section or some other method?

Thanks in advance for your insights!

[Esa]

Hi,

I know this really doesn't help right now, but in the long run you could check this Qualdatrix DCM tool out. We are using it for these kind of needs. Of course it does cost something, but for us ROI is clear. https://www.servicenow.com/partners/partner-finder/qualdatrix-oy.html