Auto fill Service when entering Service Offering in Change form.

[Patrick Brown]

Newby here.  I'm labbing up the Change form in a Zurich based PDI.

I'm working on Services and Service Offerings.  I have services created in table 'cmdb_ci_service_technical'.  I have service offerings in table 'service_offering'.  The Services are set as the parent on the offerings.  I'm using CSDM5.

I want to configure my Change form to auto fill the Service when the Offering field is entered.  Services will become read only when I figure this out.

I have this script assigned to the Service offering field as an onChange.

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading) {
        return;
    }

    if (!newValue) {
        g_form.clearValue('business_service');
        return;
    }

    g_form.getReference('service_offering', function(offering) {
        if (offering && offering.service) {
            var serviceId = offering.service.toString();
            g_form.setValue('business_service', serviceId);
        } else {
            g_form.clearValue('business_service');
        }
    });
}

If I enter the offering, I get an Invalid reference error.  Any ideas?  Maybe a howto doc on how to make this work?

Thanks All,

--Patrick

[fknell]

Hi @Patrick Brown,

The Business Service and the Technical Service Offering do not have a direct relationship to query.

 

How are you going to find a unique value for the Business Service field with a given TSO? There are multiple n:m relationships between this two entities.