Impact Analysis Not Rolling Up from Dynamic CI Group to Technical Service Offering (CSDM)

[JagodaS]

Hi all,

I’ve set up the following topology in CMDB:

• An IP Switch CI is a member of a Dynamic CI Group
• The Dynamic CI Group is related to a Technical Service Offering (TSO) using the relationship: Contains :: Contained by

However, I’m seeing unexpected behavior in Impact Analysis:

• When raising a Change against a single IP Switch (which belongs to the Dynamic CI Group),
• The Dynamic CI Group appears correctly under Impacted Infrastructure Services,
• But the related Technical Service Offering does not appear.

From my understanding, I would expect the impact to propagate up to the TSO as well.

Questions:

• What could be causing the impact analysis to stop at the Dynamic CI Group level?
• Is additional configuration or a different relationship required for impact propagation to the Technical Service Offering?
• Is this expected behavior when using Dynamic CI Groups in CSDM?

Thanks in advance for your insights!

[Barry Kant]

hi JagodaS,

what ticket do you create (incident or change)
and what are the settings for this process? (Incident properties or change properties). 
If I remember well, incident would find this TSO, but change not. (but I want to verify)

BR,
Barry

[JagodaS]

Hi Barry,

I am creating normal Change request.

Change properties:

Kind Regards,

Jagoda