Auto-refresh user Ticket view

Pavithra_Raghu · ‎12-15-2023

As a user my " User Ticket View" should automatically refresh and update the view

Marcos Kassak · ‎12-15-2023

Good to know that you are using Event Management too, so we don't need to customize. Try this:

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/service-operation....

If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

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Kind regards,

Marcos Kassak
Solution Consultant 🎯

View solution in original post

Marcos Kassak · ‎12-15-2023

Hi @Pavithra_Raghu,

I don't know how many users you currently have in your instance, but a coded refresh running for all of them in a list view could potentially lead you to a performance issue soon.

I would recommend you build a homepage with interactive filters and real-time reporting for this matter.

If you want to share more details and requirements we can try to approach a different solution, but as I understood correctly, a homepage will do the trick.

If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

--

Kind regards,

Marcos Kassak
Solution Consultant 🎯

Pavithra_Raghu · ‎12-15-2023

Hi @Marcos Kassak

Thank you for your solution, Actually I need to automatically refresh the "em_alert" table for every 10 sec. Is there any way to achieve this.

Marcos Kassak · ‎12-15-2023

Hi @Pavithra_Raghu,

Are you using Workspace or Default List view?

Pavithra_Raghu · ‎12-15-2023

@Marcos Kassak I am using default list view