Bug in State handling of Tasks

[kunz]

Is there a bug in handlinks states in the task table?

When I show the list of tasks (parent to incident, sctask and so on) the list of tasks (obvious) and states is shown.

The state is in text form. The value seams to come from the statelist assigne to the derived table like incident. If I filter on the list e.g. for closed tasks, I see some tasks with a state <> "closed". It seams the filter uses the numeric representation of the state.

Is there any way to filter for the text value "Closed"?

[piyushsain]

@kunz 

Please elaborate the issue, what is the error, what is the issue

[kunz]

Sorry, I was still writing on it

[piyushsain]

@kunz 

It can be done by applying the query in the link, for example the link is https://xxx.service-now.com/task_list.do?sysparm_query=state%3D3&sysparm_view=

after sysparm_query= change the text to state=closed, so now the link should be https://xxx.service-now.com/task_list.do?sysparm_query=state=closed

[kunz]

Hi,

this is exactly the way to reproduce. My list looks like