Business Application Platform Host versus Platform
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03-05-2026 12:00 PM
I am trying to determine why I would want to create a ServiceNow Business Application as a Platform Host, then create Business applications for each module we have as Platform Applications versus just creating the Business Applications for each module and populating the Platform with ServiceNow. What is the benefit of having that Platform Host Business Application and how does it affect APM?
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03-06-2026 12:45 PM
Is it beneficial to have a ServiceNow Platform Application Service Instance for incident, problem, change that affects the entire platform versus just one ServiceNow module application service instance?
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an hour ago
I would suggest to consider ServiceNow a platform host (business application). Incident, Problem, Change, Release, CMDB, etc as a platform application (business application). All of them have application [service] instance (I put it in brackets because I think it should be known as application instance to reduce confusion but I digress) records for dev, test, stg, prod but also per release if you are running different versions at once. Those "modules" are actually applications and should be treated as such.
