Business Application - Technical Owner Vs Business Owner
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‎03-19-2021 02:25 AM
On the Business Application class the "Technical" and "Business" owners can be identified.
How have people leveraged these fields (if at all) within their organisation?
What roles/level doe these fields typically get assigned to?
Thanks in advance,
R
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‎03-19-2021 03:21 AM
Hi,
I'm working as consultant at multiple customers with CMDB-related topics.
Usually Technical Owner is someone within IT Organization, level depends a lot on size of org.
Business Owner is within 'Line-of-Business' where the Application is most important.
If the Application is widely used the business side needs to assign someone as 'speaking partner' for IT to drive any discussions on changes/initiatives.
From both sides, Technical/Business, I would recommend that you have people with enough authorization to make decisions on how to manage the application short term (INC/PRB/CHG) but also being able to get decisions taken for longer term activities (projects etc).
So, basically the approach on role/level depends heavily on the companies DOA (Delegation-of-Authority).
BR Ted
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‎03-21-2021 05:33 PM
Much as Ted said.
Technical Owner is always in IT, usually the Manager of the team that supports it or the Product owner.
Business Owner is from the Business side the main stakeholder, who can make business decisions and handle communications to all the users if needed.
We use it for Communications usually for outages, or upgrades, etc. Especially as part of any major incident.
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‎03-22-2021 12:22 AM
Hi Rob,
As the others have stated we have typically populated the 'IT Application Owner' with the person in IT who holds the budget for that particular Business Application (normally the manager of the responsible Service Delivery Manager).
In turn the Business Owner is a person representing the 'end users' of the Business Application. So if it is an HR application then the Business owner is also from HR.
In cases like ERP, where multiple business units are involved we either add Platform apps representing the various applications or add a high enough placed business person as the owner.
Hope this helps.
Best,
Casper
