The CSDM 5.0 released with Yokohama includes new Service Instance (previously Application Service) classes, including a Connection Service Instance and a Network Service Instance class.In that section, the white paper mentions Network Functions. I ca...
Hi all, I'm looking to understand the best practices around the creation of new business applications and their associated technical or business services in ServiceNow, particularly from a CSDM-aligned perspective. A few questions I’m hoping to get i...
We are leveraging OOTB Service Builder for creation and update of Business Service and its related Service offerings, In scope and Out scope. Service Builder - https://<instance-name>.service-now.com/now/builder/service/home Business Service and Serv...
Hi all, Having reviewed the v5 draft, particularly "relationships in CSDM" section, it appears to suggest that the relationship type between Business Application and Application Service has changed between v4 and v5.v4 - the relationship was consumes...
How do i study about service mapping from scratch?
I have a catalog item "ABC" and there is select type field "Select Option" which is listed with list of assets. In portal if we change the Option based on that the price need to change dynamically and reflect the same in catalog item and make sure ba...
I want to create the Infrastructure Status in ESC portal as shown in image along with Outage form given below services. Please provide steps or servicenow documentation URL to achieve the same.
As an IT Operations Manager, I want a Service Portal dashboard displaying real-time infrastructure/application statuses (green/yellow/red) and a self-service form for users to report outages, so that teams can quickly resolve issues and communicate p...
As an admin, I want to automate auditing on key tables so that all changes are tracked for compliance and troubleshooting. Where this option of making auditing enable I can find in ServiceNow
Here's the use case: the organization has unfortunately adopted over the years that the Business Application record is the "Master" record. Hence, they want to see all kinds of special attributes on that record from various other process. The biggest...
Hello Team, I need a help on how to remove the Search box, My Task & My requests menus from the Employee Service Center portal.
Is it a best Practice to create Technical service offerings as child to Business service offerings,if yes, then please guide how we can create, because "Parent" is referenced to service table. If not, then what are the consequences?
This is more of a request/suggestion than an issue, I would post to the IDEA portal but I lost those rights with my job change. It would be very helpful if the list functionality for the fields, Life cycle Stage and Life Cycle Stage Status worked i...
Team, Good day. Have been working for TPM / TRM Implementation now under Enterprise Architecture Workspace (earlier APM). SAMP Pro is enabled too. Trying to get the Tech Debt and Risks calculated for Software products and business applications to get...
How to get the roles details which are not in use Or want such list of roles in which any groups or users are not added
