Can a business service offering relationship is business service

[Brian Lancaster]

It seems that you relate business service offering with business services by setting the business service in the parent field. It seems that this makes it so that business services can have multiple service offerings related to it but a Service offering can only be related to one business service. Is this correct?

[Prasanna_Patil]

Hi @Brian Lancaster yes services can have multiple service offerings 

[AndersBGS · Accepted solution]

Hi @Brian Lancaster ,

yes, a business service offering can only be related to one single business service.

[Mathew Hillyard]

Hi @Brian Lancaster 

The reason why is that a Service Offering is the stratification of a Service based on SLA, geographical location, support, cost, capability, specific audience or other factors. Therefore it is natural that a Service Offering has only one parent Service, and that Services can have one or more child Service Offerings.

A small example:

Service: Printing

Service Offerings:

• (Americas) Corporate Print (assigned to main Americas service desk, regular Americas SLAs)
• EMEA) Corporate Print (assigned to main EMEA service desk, regular EMEA SLAs)
• Americas) VIP Print (dedicated Americas-based onsite teams, faster response and resolution SLAs)
• (EMEA) VIP Print (dedicated EMEA-based onsite teams, faster response and resolution SLAs)
• (Americas) Large Format Print (large-format printers for advertising/billboards, dedicated  support, longer SLAs, higher cost associated)
• (APJ) Warehouse Print (assigned to location-based technical support for speciality printers, dedicated SLAs)

Note: territories are not normally in the Service Offering name, user criteria would handle that, so just there for clarity. These are just basic examples - you could break these down further, e.g. VIP print for users in specific office locations etc.

I hope this helps!

Mat