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Support group population with CSDM

praswethas
Tera Contributor

We are trying to populate the support group according to CSDM guidelines and here is the path we used but support group is not populating after CSDM data sync scheduled job, Is anyone followed this below path to populate support group when it is empty. I could not find any field to add Dynamic CI group to the service offering (Technical Service offering). Is this being the mistake for not seeing the support group or did we not add the dynamic group to correct TSO 

 

         CMDB Group 

                            ↓

Dynamic CI Group 

                            ↓

Technology Management Service 

                           ↓

Technical Service Offering (TSO) (created downstream relationship manually between TSO and Dynamic CI group)

                           ↓

Support Group 

                          ↓

CSDM Data Sync 

                           ↓

Windows Server CIs

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @praswethas 

 

Refer: Using Dynamic CI Groups to set Support Group

KB0952941 Technical Service Offerings with Support Group or Change Group Populated 

https://www.servicenow.com/community/common-service-data-model-forum/how-to-automatically-populate-s...

 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti