Support group population with CSDM
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4 hours ago
We are trying to populate the support group according to CSDM guidelines and here is the path we used but support group is not populating after CSDM data sync scheduled job, Is anyone followed this below path to populate support group when it is empty. I could not find any field to add Dynamic CI group to the service offering (Technical Service offering). Is this being the mistake for not seeing the support group or did we not add the dynamic group to correct TSO
CMDB Group
↓
Dynamic CI Group
↓
Technology Management Service
↓
Technical Service Offering (TSO) (created downstream relationship manually between TSO and Dynamic CI group)
↓
Support Group
↓
CSDM Data Sync
↓
Windows Server CIs
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4 hours ago
Hi @praswethas
Refer: Using Dynamic CI Groups to set Support Group
KB0952941 Technical Service Offerings with Support Group or Change Group Populated
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti