Can someone please help me understand why OOB we are not allowed to link a service portfolio to Technical Service.
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‎03-16-2021 09:57 PM
We have been asked by the management whether we can link a Technical Service to a Service Portfolio,
For eg if we identify Domain Services as a Technical Services, how can we link it to the taxonomy node and thereby to the portfolio? Please advise
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‎03-17-2021 04:36 AM
Thank you all for your quick response.
I was mentioning the below error while trying to put in the service portfolio and taxonomy node for the technical Service.
Just to derive the taxonomy for technical service another workaround which we suggested was defining a Tech Business Service and then making it as Parent of the technical Service.
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‎10-20-2021 12:26 PM
pre-Rome, this is a Business Rule that prevents the reference. Beginning with Rome, you are allowed to make the reference, and should not get the error.
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‎03-17-2021 05:14 AM
As per CSDM 3.0, we have to define technical services in cmdb_ci_service_technical. we should not be using business services with classification as technical.
In the coming releases, we may have a separate table for business service. so we will have a service table as a parent and then child tables as business service, technical service, etc & application services
Pre Paris release we were able to add technical services to SPM as they are part of cmdb_ci_service with service classification as technical and all the business services and technical services are in the same table.
The solution, for now, is to de-activate the business rule " Taxonomy node check for business service " which will not throw the error and the forms can be edited.
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‎03-17-2021 05:34 AM
ServiceNow provided the way to link the Technical services to SPM
https://docs.servicenow.com/bundle/paris-it-service-management/page/product/service-portfolio-management2/concept/SPM2-services.html
But did not explain how to do it as we cannot create relations to non-CMDB tables (service portfolio table )
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‎03-17-2021 06:36 AM