Clarification on CSDM Lifecycle Mapping : LifeCycle Stage & Lifecycle Status

[MDAQUIBK]

Hi All,

We have recently enabled lifecycle mapping in our instance, which has been applied across all relevant tables—including Server, Configuration Item, Hardware, and other classes.

After validating the configuration, we observed several discrepancies in the lifecycle mapping. Specifically, the Install Status, Operational Status, and Hardware Status are not consistently synchronizing with the Lifecycle Stage and Lifecycle Status.

We completed the mapping for each table, but when attempting to update the Install Status and Operational Status to align with the corresponding Lifecycle Stage and Lifecycle Status, the synchronization did not occur. However, when we updated the Hardware Status, the synchronization worked as expected with the lifecycle values.

For example:

• Install Status: Retired

• Operational Status: Non-Operational

• Hardware Status: Installed

• Substatus: In Use

In this scenario, the synchronization resulted in:

• Lifecycle Stage: Operational

• Lifecycle Status: In Use

Ideally, the lifecycle mapping should also respond to changes in Install Status and Operational Status, especially since we defined our mappings based on those fields across different tables. However, it appears that synchronization only takes effect when Hardware Status is updated.

Could you please confirm if this is the expected behavior? If not, are there additional configurations required to enable synchronization based on Install Status and Operational Status? Our organization primarily maintains these two fields and would prefer the lifecycle mapping to align accordingly.

Appreciate your support on this matter 

Thanks ,

Aquib

[RK2]

Hi Aquib,

What is the order you have followed in the in the life cycle mapping table. The system will make the change based on the order.

Also what is your servicenow instance version ?

Thanks & Regards,

RK.

[MDAQUIBK]

Hi @RK2 

Thank you for the update. I am not sure about the order.  Let me try to update the order for different classes. Do you have any documentation which I can follow?

Thanks,

Aquib

[RK2]

Hi @MDAQUIBK ,

Unfortunately the documentation from ServiceNow regarding this topic is limited. Please refer the below screenshot for the order column and different legacy status associated to that.

[MDAQUIBK]

@RK2 

Could Please share the screenshot of all the CSDM mapping?  It would be really helpful .

I just want to replicate the same for my mapping as well .

Thanks ,

Aquib