CMDB/CSDM

[c_t_a]

Hi. I am currently mapping manual technical services, not using discovery. Wondering what is the correct or preferred method.  Business Service >Technical Service>Service Offering(s) (classification technical service). 

I created a manual dynamic mapped application service from the Technical Service. It shows the correct offerings with related CIs in the cmdb_rel_table.  I deleted a CI relationship and the relationship count updated correctly. There are multiple Manual Endpoint CIs in the calculated application service list even though Implement End Point to:: Implement End Point From has been filtered out of the CI relationship types. Is this normal? Is there a way to exclude these from showing when listing the Cis from the mapped application? Should the dynamic mapped application be done at the business service level? 

[Barry Kant]

Hi C_T_A c

an you add a screenshot of the example. The way you describe it is not clear. 

BR,
Barry

[c_t_a]

Hi Barry. Attached are screenshots of the manual endpoints showing in the list of the calculated dynamic application service, which copied the CIs in the cmdb_rel_ci table. The relationship type has been filtered out.

[Daniel Borkowi1]

Hi @c_t_a , even if you don't use Service Mapping I recommend to keep the structure as described in CSDM.

For Applications keep Technical Service --> Service offering --> Application Service <-- Service Offering <-- Business Service, use here a mapping method like manual method or Dynamic Service. 

For Infrastructure Services you should take Technical Service --> Service Offering --> Dynamic CI group.

Regards the question of the Manual Endpoint - from where these are originated? If you didn't populates this, then it's maybe demo data?

Greets
Daniel

Please mark reply as Helpful/Correct, if applicable. Thanks!

[c_t_a]

Hi Daniel. When using the dynamic CI group, does it now show the relationship to the CI when viewing the individual CI? I had intended to use the group but because the relationship did not show in the related items on a CI to show up to the technical service i thought the dynamic calculated service would be better. Is there a way to see the relationship from a dynamic group?