Hi, Our customer is using an EAM (Enterprise architecture management tool) which captures Business Services, Offerings, Applications, Capabilities etc We want to bring that data into ServiceNow. What we have seen is, that EAM tool has got mo...
hello！ I want to provide some IP addresses and set them in servicenow. Only these IP addresses can access the local environment of servicenow. Can you give me some ideas?
How can we build business service in cmdb?
I have a problem with how prescribed relationships are defined to describe dependency between Service Offerings and Application Services. Let's consider two scenarios: 1. My company is a Managed Service Provider, it has several data centers and othe...
I am aware that this question gets asked all the time, so I do apologize. I have gone through the CSDM model over and over again, along with many discussions with peers and browsing through this community. I understand the difference between the bot...
Hello, One of the requirements of my company's deployment is to track the usage of applications based on the company. The business model of my company is a parent company with multiple subsidiary companies. Each has its own environment but there are ...
I am not able to add "Business Unit" to my "Incident" page.
Hi, New at this community so sorry in advance if I brake any rules ! We have at IKEA a lot of assignment group managers that per se have access to the back end having the business stakeholder access, but in the back end they can not see members of g...
Hi team, If we update the "life cycle stage" and "life cycle status" fields on the configuration item (CI) side, these changes will automatically propagate to the corresponding fields (life cycle stage & life cycle status) on the asset side.do we ha...
If you have whole Service Modelling based on manual relationship creation between CI and Mapped Application Service, what is the impact of using Dynamic CI Group for Technical Services instead?Are there any major differences in how these two behave i...
Hello, Is there any solution to this in Rome/San Diego? Q - How to relate 'n' CIs to Technical Service Offerings without manual effort? (without Service Mapping)?
Hi all, Recently, I have created Dynamic CI Groups and linked them to its Technical Service Offering (TSO). Which makes incident, and change management easier and convenient if new CI's are loaded into the CMDB. However, when creating a new incident...
I have a couple questions from the version I just downloaded from Create... 1. Technical Service Offering: It now says that they may have more than 1, and from looking at the examples it looks like you can have a CI with multiple technical service ...
I'm working on a Simulator test and i created a new problem (All-Problem-Create New) but i can't find Additional Comment section under Note. Show all journal icon is not appearing. Task Validation failed because of this. Kindly help me with this. Th...
I have created one dashboard with several widgets. I have two interactive filters, the first one filtering Availability groups and the second dependent one for assignment groups.I have created two widgets, report based, showing the trend line, one fo...
