configuring OLA on Service offering

amitmanna
Giga Expert

hi community friends

can some one help with some guidance on migrating from assignment group based OLA configuration to service offering based OLA configuration

thanks in advance 

1 ACCEPTED SOLUTION

@amitmanna , If the above solution helps , please mark the solution as accepted and close the thread.

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain – Software Engineer | Turning issues into insights

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7 REPLIES 7

Shashank_Jain
Kilo Sage

@amitmanna ,

 

Just by changing your filter conditions to check the Service Offering field in Start, Pause, Resume, and Stop conditions, you can migrate from Assignment Group–based OLAs to Service Offering–based OLAs.

 

Refer below screenshot :

Screenshot (50).png

 

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain – Software Engineer | Turning issues into insights

thank you Shashank . will get it checked and confirm. thanks a lot for quick response

@amitmanna ,

If this help, please mark my solution as accepted and close the thread.

Thank you!

 

PS : Feel free to ask if you have any doubts further.

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain – Software Engineer | Turning issues into insights

Sure.will try on Monday and confirm