Hi All,
We are currently in CSDM v1 which means we still use cmdb_ci_service table to track application, technical and Business services. There is a plan to migrate to CSDM v5 however need your help to clarify the below,
1. What are the challenges if we stay in CSDM v1? The dependency mapping view remains same for both and we still use Services & CI linked to ITSM process.
2. What are the benefits in moving to CSDM v5? What are the process that it could have an impact
3. If we stay in CSDM v1, can we still map Business applications in the same cmdb_ci_services table since some of the existing application services represents actual Business Apps. We can bring another dropdown named "Business Application"under Service classification field. Is this okay?
4. What are the processes that the each services should be referred? Such as Application Services/Service Instance, Technical Management Service, capabilities, offerings, Business Application
Your help is much appreciated.
