CSDM 5 and Service Classification

Henrik Jutterst
Tera Guru

6 hours ago

I've been reading up on Service Classification in the CSDM Whitepaper, and I've gotten stuck on a particular passage. I feel like what's written in the Whitepaper isn't accurate - or rather, it feels contradictory.

 

On page 43 of the CSDM 5.0 Whitepaper, it says:
"The Technology Management Service Offerings are mapped to service_offering with a service classification of 'Technical Management Service.'"

HenrikJutterst_2-1759152961810.png

 

 

 

Then on page 47, regarding relationships, it says the following in the Comment column for TMSO:
"Service Classification = Technical Service"

HenrikJutterst_1-1759152827454.png

 

 

 

Which is the complete opposite of what was stated above. That definitely feels wrong.

 

And to make it even more complicated, when you list all TMSOs from the CSDM menu, the filter looks like this:
`service_classification=Technology Management Service^ORDERBYname`

 

What is correct here? It feels like Service Offering with service classification "Technical Management Service" is the correct one.

 

HenrikJutterst_0-1759152760500.png

 

 

Build name: Zurich
Build date: 09-08-2025_1328
Build tag: glide-zurich-07-01-2025__patch1-08-20-2025

 

Regards

/Henrik

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Henrik Jutterst
Tera Guru

5 hours ago

Got response from ServiceNow Support:

Hi Henrik,

Thank you for getting back to us. Upon checking further, I can confirm that this is a discrepancy we noticed in our OOB instance. We have raised PRB1941525 to address the behaviour, and our product team is currently investigating the issue.

At this time I will be placing this case into a pending problem while our product team reviews the PRB further. If you have any questions, please let me know. Otherwise, we will update the case as further information comes in related to PRB1941525.
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