CSDM and Operator Workspace

[Community Alums]

Per CSDM, "Business applications are the logical representation of all [Application service] instances", and "application services represent instances of a business application". This is all well and good.

However, when it comes to using Operator Workspace, it appears that the workspace does not properly roll up the alert status of Application Service instances to the Business Application level. To get a roll-up of Application Services, the Link application services documentation asks us to create new Application Services containers. This is counter-intuitive, duplicative, and not practical.

Are there plans to improve the way alerts roll up to the Business Application level and display this appropriately in Operator Workspace? Or is there some other/different method that I haven't considered?

[Rani12 · Accepted solution]

Hi,

This is in our plans for Alert form and Operator Workspace service dashboard.

Soon you will be able to arrange the Operator Workspace according to the relationships to Service Offerings. In addition, this information will be available on the Alert form itself.

Thanks,

Rani Tzur

[Kushagra6]

@Community Alums Hey, did you find the solution for your Service Operations requirement. We also want to roll up our alert status to Business Application. Let me know if you have any feedback for us. Thanks.