CSDM: Business Service not related to a Business Application

Christopher Smi
Tera Contributor

The relationship between a business application (how the business sees the application) and the application service (how operations sees the application) and business services (how the consumer sees the application)y, makes sense to me.

Also, the technical service to business service relationship makes sense as well.

Is there ever a case when a business service is related to an application service, which in turn isn't related to a business application?

We're currently cleaning up 15 years worth of "everything is an application" thinking.

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Ravi Peddineni
Kilo Sage

@Christopher Smi 

 

In theory, I don’t see a possible use case since Business Application is on top of Application Service in the context of CSDM. That means Design comes first and that’s where the BA comes in place and then you plan the operations and that’s where the AS comes in. But different organizations can have different way of understanding and doing things. Did you encounter any such situation where you don’t need a BA connected to AS?

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5 REPLIES 5

Ravi Peddineni
Kilo Sage

@Christopher Smi 

 

In theory, I don’t see a possible use case since Business Application is on top of Application Service in the context of CSDM. That means Design comes first and that’s where the BA comes in place and then you plan the operations and that’s where the AS comes in. But different organizations can have different way of understanding and doing things. Did you encounter any such situation where you don’t need a BA connected to AS?

I havent come across any yet.  Wanted to ensure I wasnt missing anything.

jstoessel
Tera Guru

Right there with you - only our legacy records are "everything is a business service" thinking.

Switch, Load Balancer, Domain Name System, Two Factor Authentication....all of them are at the same level.

 

It is so difficult to change the way of thinking.  Ours came from everyone wanting to use the Business Service field on the incident form like a category.

 

I keep telling myself, the effort is worth it, and now it is a race between the CSDM implementation maturing, or my retirement date arriving.

 

Keep fighting the good fight.

Barry Kant
ServiceNow Employee
ServiceNow Employee

Will it be possible that an Application Service is not a true application?

Where the  Application Service is published for consumption as a Business Offering?

BR,
Barry