Hey everyone! I'm continuing my efforts of trying to classify our systems, applications, and so on according to the CSDM. I'm looking through what was originally loaded into ServiceNow as "services" (cmdb_ci_service) and seeing if they would fit better in other categories.
Our environment has 2 A10 Thunder Application Delivery Controller Environments. One is for production, and one is for test. I don't know the exact makeup of this hardware/software. In the scope of ITSM, our infrastructure folks often get tickets asking to set up systems to use the load balancers, and of course sometimes they have incidents related to them.
What would be the best way to represent them directly? I know they fall under Infrastructure/Networking/Load Balancing in terms of services and service offerings. But I am less sure if they'd get their own Business Application or Application Service Instance - or if this would fit into one of the other new CSDMv5 service instances.
To further complicate things, we have other load balancers in our records. These include the NetScaler devices that the A10s replaced and the cloud-based load balancers we use up in our AWS environments. I don't know if these would lump together in some way or not.
