Technical Management Services vs Business Services.

[toddsmith3]

They have different SERVICE CLASSIFICATION, do you also differentiate their CLASS?

[KPNow]

When looking at the CSDM framework, ServiceNow uses the exact same underlying table (cmdb_ci_service) for both Business and Technical Services, meaning they share the same CI class.
Instead of creating separate database tables for each, ServiceNow relies entirely on the service_classification field to tell them apart and drive their unique roles in your environment. This keeps the backend architecture clean and ensures seamless integration with out-of-the-box features like Digital Portfolio Management—so you get all the operational distinctions you need without the headache of custom tables breaking future upgrades.

[Mathew Hillyard]

@KPNow 

This is incorrect. Business Service [cmdb_ci_service_business] and Technology Management Service [cmdb_ci_service_technical] are on individual child tables that extend Service [cmdb_ci_service] and have been for several years. 

Service classification is not used to tell them apart; in fact Service Instances are also classified as Technical Service, like Technology Management Services and Service Offerings.

[AndersBGS]

Hi @toddsmith3 

Can you give some more context to your question? What do you mean?

[toddsmith3]

We have them both as the same CLASS, differentiating them by SERVICE CLASSIFICATION. I am wondering if others differentiate them by BOTH SERVICE CLASSIFICATION AND CLASS?