CSDM Data gathering
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02-04-2025 02:20 AM
Morning All!
As part of building a CMDB from scratch we are focusing to gather Business Services/Business Service Offerings and Technical Services/Technical Service Offerings precisely to complete Service Mapping for 5 mission critical Business Application.
The challenge here is the client I am working for they do not have any list of Services with them, neither they understand the definition of the above CSDM terminologies or why we require a CMDB in the first place. Kindly suggest on how to articulate CSDM framework to them, as I am thinking presenting the definitions along with examples and Use cases might help. But I would really appreciate some help here please.
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02-04-2025 07:42 AM
- Understand their business objectives, the key risks and the relevant regulatory compliance they are subject to.
- Articulate the benefits of the CMDB and CSDM to align with the objectives, mitigate the risks and comply with regulations. This information should be available from your company's own internal sales/solution documentation.
- Only then should you bring in potential use cases by, for example, showing an end-to-end with a candidate service - for which you will either need to get a potential service from them, or choose something generic like SharePoint or email.
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03-06-2025 06:26 AM
ServiceNow have a few slide decks for that purpose.
Find the first here: https://learning.servicenow.com/nowcreate?id=nc_asset&asset_id=911bf2b693c6f9d02fac74096cba10cc&nc_s...
