CSDM Question

[Lindaj]

How do we access CSDM? Do we have to purchase it or is it already connected to us having a CMDB from ServiceNow? Not quite clear what it is and how it works?

[Sandeep132]

Hi Lindaj,

Please check this post containing description of what CSDM is and whitepaper as well

https://community.servicenow.com/community?id=community_article&sys_id=62696068db600c54f7fca851ca961...

Hope this helps.

[Jyoti8]

Hi Lindaj,

The Common Service Data Model (CSDM) is a standard and consistent set of terms and definitions that span and can be used with all ServiceNow® products on the Now Platform®. These definitions form the basis for the CSDM framework.

About the CSDM

The CSDM definitions enable service reporting, and provide prescriptive guidelines for service modeling within the Configuration Management Database (CMDB).

The CSDM data model is a CMDB framework that supports multiple configuration strategies. The data model includes guidelines for using base system tables and relationships. Many ServiceNow products depend on data within this data model.

Benefits of using the CSDM

You can use the CSDM as a blueprint to map your IT services to ServiceNow. The CSDM is a CMDB-based framework that identifies where to place data for the products you're using. Also, the CSDM is the standard for all ServiceNow products that use the CMDB. Following the CSDM framework ensures that the data that your ServiceNow application requires maps correctly to the appropriate CMDB tables.

If you don't follow this standard, you may not receive the full benefit of the ServiceNow platform.

CSDM and reports

You can use the CMDB query builder to create reports showing CMDB configuration items (CIs) and their relationships.

Most of the CSDM follows the CMDB data model, which includes the following components:

• Business capability
• Business application
• Information object
• Application service
• Service
• Service offering

kindly refer below urls:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/csdm-implementation/concept/csdm-conceptual-model.html

https://hi.service-now.com/kb_view.do?sysparm_article=KB0791654

https://community.servicenow.com/community?id=community_question&sys_id=67025d4adbc1e748feb1a851ca9619ff

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/csdm-implementation/concept/phases.html

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/csdm-implementation/concept/csdm-basics.html

I hope it will help you.

Please mark Helpful and Correct, if it helps to you.

Thanks..!

[Rahamath]

Hi Lindaj, 

Below is the link for Now Learning  3 hrs training for CSDM.

https://nowlearning.service-now.com/lxp?id=overview&sys_id=68d5565edbc81810785e2a59139619f9&type=course

[Richard C_ Laws]

Hi, Linda.  There is now a CSDM module in the Paris release of ServiceNow.  If you have a Personal Developer Instance, upgrade it to Paris and you can see the module.  I believe the new CSDM 3.0 White Paper will be released on September 22nd and the CSDM course content on the Now Learning site will be upgraded as well around that time.

Hope this helps!

Cheers,

Rich