CSDM fundamentals quiz
Hi ,Has any one completed CSDM fundamental course? Tried multiple times but got the result as same 64%, Anyone completed?
Forum Posts
Service Builder - service flow
Hello, does anybody know what actions are required to remove 'Draft' prefix from the service name? Service is published but when enetered still Draft prefix visible. Thanks in advance
CSDM and DPM with subsidaries
Hi everyone,I’m looking for best practices on how to handle subsidiaries in a shared ServiceNow instance used by both the Group and its subsidiaries, without domain separation.The subsidiaries purchase IT services from Group IT, and these services ar...
Resolved! Designing DNS Record Documentation and Relationships in ServiceNow CMDB
ContextWe are implementing an automated process for managing DNS records through ServiceNow.Our automation uses PowerShell scripts via the MID Server to create or update DNS entries (A and CNAME records).The results are then stored in ServiceNow, and...
Use of Application Service Groups within Dynamic CI Groups
What is the purpose of application Service Group Members within a Dynamic CI Group?
CSDM Life cycle stage and status is not syncing/updating for newly created CIs
Hi community!I'm using ServiceNow Yokohama version it's come to my attention that CSDM Lifecycle stage and stage status are not automatically updating for newly created CIs which involves classes like databases, business apps. I'm aware that enabling...
How properly fit in SAP add-ons (BAdi) in CSDM
I am getting more and more bolt-ins listed as Business Applications in the inventory, but these are not separate business applications. They run within the SAP system, share the same technical stack (ABAP, HANA, etc.), and mostly extend or modify exi...
Migration to CSDM 5
Hello everyone, While planning a migration to CSDM5 for one of my client, I noticed that below points and need your help : 1. Their instance under navigation pane , still reflects the old domains ( Design, Manage Technical Service, Sell & Consume) u...
how to exclude ci attributes from creating unauthorized change request
if we use business rules for excluding fields from change creation how ci.unplanned.change event is triggered?
I have enabled Enable Life Cycle Sync under Life cycle mappings table in CSDM.
I have enabled "Enable Life Cycle Sync" under Life cycle mappings table in CSDM. All the data are now synced and automatically populated with Life cycle stage and Life cycle stage status values mapped in the Life cycle mappings table. After the sync,...
Child Categories in cmdb_model_category table sync up
In the table cmdb_model_category, if we make child categories record then in the related list Child categories it is showing all the records in the cmdb_model_category table not just the relevant data. How the syncup is happening , anyone has idea ?
Resolved! UI POLICY
I have created a Ui policy for show or hide variables but its only working for one variable in RITM level which ever same variables used they are only working for one variable business area - choice -Local, Global, generaltype of request- for local ...
CIS – Data Foundations (CMDB & CSDM) Exam: Key Preparation Tips
To help those planning to attempt this certification, I have summarized some important points that can make your preparation more effective.1. Start with the Basics: What, Why, and HowBefore diving into advanced topics, ensure you understand the fund...
Service Instances vs Dynamic CI Groups
In the past we have created FKA business services (cmdb_ci_service) and added dynamic CI groups to them to take advantage of the auto-removal of stale infrastructure. There isn't necessarily any specific pattern we can use to have a completely automa...
Before and After Filters within the Reporting feature
When using these filters within a report to find out what knowledge gap - manual tasks were created 2 or more days ago and it uses the before filter? As opposed to this report when I just want to see things that were created just the 1 day ago and i...
