CSDM: Service Offerings and Facilities

[rwilson1]

I'm trying to wrap my head around something that I think is a common use case, I'm trying to figure out how this would be mapped out in the CSDM.

We have several facilities, and we want to review and approve a Change that impacts one of those facilities. Since we don't have facilities or locations as Configuration Items, I was wondering if I should create a Service with several Service Offerings to try and map this out.

Conceptually, we would have a Technical Service called "Facilities and Infrastructure Services", then within that we would have specific Technical Service Offerings for each separate location. I'm also wondering if Facilities wouldn't fit better under Business Services and Business Service Offerings. Once you have offerings identified, you should be able to create dependencies to specific CIs that depend on those facilities - data centers and other hardware for example.

Any thoughts on this?

[Mark Bodman]

Service Offerings have Subscribers, and a facility can be a subscriber.  So, everything or everyone in that facility may be impacted from an outage for example.  This works well in network services, where specific routers are within that facility for example.  

I suggest taking a look at Service Builder to see how Offering Subscribers are setup.  You can download it from the store, and it provides lots of guidance as you define and manage the Service and associated Offerings.

Service Builder in Docs 

[rwilson1]

Thanks Mark - is Service Builder a separately licensed application or plugin?

[Mark Bodman]

It's a separate plugin in the store that needs to be installed, no extra charges for it.

[Jacques Clement]

Hi - Would not it make more sense to leverage the set of subscription tables? In your case the Service Subscriptions By Location (table service_subscribe_location) could model exactly what you're after.

[Patrick Laroch1]

Buildings CIs are OOTB