Define mandatory attribute of CI Class - CI Class Manager or Dictionary override ???

[Rahul Gaur]

Hello All, 

I learnt there are 2 ways to define a mandatory attribute for a CI Class

1. From CI class manager > Attributes > Added > Mandatory > True/False

2. Dictionary Override - Right click on attribute > Configure Dictionary > Dictionary Overrides > Select table that will be affected (* Table) > Override mandatory and Mandatory (Check the box)

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1. Please educate me with the right way to define the mandatory attributes for a CI Class?

2. What is the difference between both approach ?

3. What will be scenarios where either of any specific approach needs to be followed ?

Please answer all 3 above questions/clarification

Regards

Rahul Gaur

[Bhuvan]

@Rahul Gaur 

Refer below links for more details

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538794

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0723079

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/configuration-managem...

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[jonsan09]

CI Class Manager would affect the 3Cs of CMDB (Completeness, Correctness, & Compliance) metrics on your CMDB Health Dashboard. Mandatory fields would fall specifically under Completeness, the CI Class Manager changes would set would mandatory/recommended fields to track. The Dictionary attribute would affect the record/form itself.  

[Rahul Gaur]

Kindly elaborate a bit more please, sorry i didn't get it completely 

Regards

rg.

[jonsan09]

This should provide you with more info: https://youtu.be/nnWVCqi8pIw?si=HBZHtY2LFXxPBDOz&t=870