How are CI's linked to Business Services?

[Suggy]

How are CI's (IT Assets/Infrastructure CIs) linked to Business Services?

[pratiksha5]

Business service - > Business service offering -> Application service -> CI

[Suggy]

Thanks @pratiksha5 

Then can you help by answering to this question - Is it possible to know which Business services are... - ServiceNow Community

[AndersBGS]

Hi @Suggy ,

CI is a very broad term as CI (Configuration Item), can be many different things. Have you looked into the CSDM 4.0 / 5.0. Any specific question in relation to this? 

[Suggy]

Hi @AndersBGS CIs here refers to Infrastructure CIs like servers, database etc. The screenshot talks about the same (mentioned Discovery)