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How are CI's linked to Business Services?

Suggy
Giga Sage

How are CI's (IT Assets/Infrastructure CIs) linked to Business Services?

Suggy_0-1748948308198.png

 

4 REPLIES 4

pratiksha5
Mega Sage

Business service - > Business service offering -> Application service -> CI

Thanks @pratiksha5 

Then can you help by answering to this question - Is it possible to know which Business services are... - ServiceNow Community

AndersBGS
Tera Patron
Tera Patron

Hi @Suggy ,

 

CI is a very broad term as CI (Configuration Item), can be many different things. Have you looked into the CSDM 4.0 / 5.0. Any specific question in relation to this? 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Hi @AndersBGS CIs here refers to Infrastructure CIs like servers, database etc. The screenshot talks about the same (mentioned Discovery)