Is it possible to know which Business services are impacted due to a CI?

Suggy · ‎06-03-2025

We have defined 'Business services' and 'Business service offerings.'

When a CI is populated on the Incident form via a monitoring tool, we want to know which 'BUSINESS SERVICE' is impacted because of that CI.

Is it possible to know?

Barry Kant · ‎06-11-2025

hi Suggy,
the Business Service is the parent of the impacted Business Offerings.
Do you get the impacted Service Offerings as output of the impacted services?

Not sure what the objective is or how it is expected.
My preference would be to enable the property for impacted Service Offerings, and check in the task_service_offering table
This includes the impacted service offerings.
If you add the parent attribute in the related list (if it is not ootb) then you find the impacted Business Services.

BR,
Barry

View solution in original post

Ravi Peddineni · ‎06-03-2025

@Suggy

A short answer is yes if the application services are connected to business service offerings. May I know if this relations are set up?

Suggy · ‎06-03-2025

@Ravi Peddineni I am talking about BS and not AS

Barry Kant · ‎06-03-2025

Hi Suggy,

the impacted CI is related to an Application Service/Service Instance.
The Application Service/Service Instance is published for consumption via Service Offerings.
The Service Offerings contain the commitments that matters if it comes to consumption.
Business Services are a parenting level of the Business Offerings.

If the CI is not part of an Application Service/Service Instance, than it could be related to an Install Base Item, which is an CSM object today.

BR,
Barry

Suggy · ‎06-05-2025

Hi @Barry Kant Thanks for replying. but my question is more towards finding out which Services are impacted due to an issue with CI.

Ex - Event monitoring tool has created an incident with CI field populated with 'X' windows server. (server is crashed)

Now how do I know which of the "Business Services" are impacted due to this issue.