How are you using OUTAGE [cmdb_ci_outage] today?

[Suggy]

Are you using OUTAGE [cmdb_ci_outage] today?

If yes, are you tagging the CI or Service or Service Offering on the Outage form?

I am looking for best practices to leverage the actual purpose of Outage concept in ServiceNow

[Hemanth M1]

Hi @Suggy ,

This would help you : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713143 

[Suggy]

hi @Hemanth M1 are you tagging the CI or Service or Service Offering on the Outage form? in which scenario, which type of CI are you tagging?

[Hemanth M1]

Hi @Suggy ,

If we don't have SPM set up, do it on the CIs and add impacted CIs to it. (you can also do it on the Service Offering level here if your CMDB is compliant with CSDM).

[Suggy]

Hi Hemanth, without SPM, what benefit will customer get if outage is created on CI? What business value will they get I mean