Solved: Service Portal - ServiceNow Community

Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent. Join the Challenge.

As an IT Operations Manager, I want a Service Portal dashboard displaying real-time infrastructure/application statuses (green/yellow/red) and a self-service form for users to report outages, so that teams can quickly resolve issues and communicate proactively with stakeholders.

I want to create below dashboards on Service Portal under status page

Displays Business Services, Applications, and CIs with statuses:

Green: Operational (no active outages)
Yellow: Planned maintenance (linked to `cmdb_ci_outage` records)
Red: Unplanned outage (linked to active incidents)

Includes contact links for relevant support groups (e.g., Network Team, Database Admins).

Need your help to get the steps to achieve this changes on sp

588 Views

1 ACCEPTED SOLUTION

hi @vidyajadhav ,

Below thread will be help

https://www.servicenow.com/community/now-platform-articles/how-to-publish-dashboards-into-portal-for...

Please refer to the link below on how to add reports to the portal.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866321

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK

View solution in original post

1 REPLY 1

hi @vidyajadhav ,

Below thread will be help

https://www.servicenow.com/community/now-platform-articles/how-to-publish-dashboards-into-portal-for...

Please refer to the link below on how to add reports to the portal.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866321

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK