how can we relate 2 application services using relationships so that they both reflect on the impac

[chaithra10]

how can we relate 2 application services using relationships so that they both reflect on the impacted sevices on CHG or INC?

Ex: we have a legal hold-prod app that uses the MID servers which are connected to ServiceNow-prod application service.

Now if a CHG is created on " legal hold-prod" , the impacted services should reflect "ServiceNow-Prod " app as well. How do I acheive this?

[Pratiksha]

Hi @Mathew Hillyard ,

My answer was aligned with the best practices. This is one of the suggested relationship in the CSDM (

Service Instance → Depends on / Sends data to → Service Instance (CSDM 5.0)) . The second point "

However, this relationship will not be reflected in the Impacted Services section because impacted services are populated through the CI-to-Service Association table.

The svc_ci_assoc mapping should be automated and not maintained manually. Operators, on the other hand, can open the service instance and view the relationships directly." is also not incorrect. 

Lastly I suggested to explore parent service and learn about ci service association. The suggestion you have given to customize it something can be explored too. 

Let me know which part of my answer was incorrect. I will explore that too. 

Regards, 

Pratiksha

[Mathew Hillyard]

Hi @Pratiksha  

All the previous replies, including yours, didn't answer the question being asked. You did show how to relate App Services and advise that parent App Services will not appear in Impacted Services, which is not incorrect.

By the way, the correct table label for svc_ci_assoc is Service Configuration Item Association.

The correct answer to the OP's question is that it's not possible OOTB and the only way to implement it is via customisation which I detailed a solution for above.

Mat

[Pratiksha]

I didn't say that was the solution. I didn't tell him to implement a customisation; I only suggested that he explore it. I believe that still counts as pointing him in the right direction. Any ways, I am glad he found the answer.