How do I create Application Service (Parent) and Two Application Child Services in View Map

Nisha30
Kilo Sage

Hello Experts,

I have created 3 Application Services: Parent Application Service , App Service Child 1 and App Service Child 2

Both App Service Child  1 and App Service Child 2 have Parent = Parent Application Service

But when I View Map from 'Parent Application Service'  there are two separate links shown rather than single , what I mean is from 'Parent Application Service' there should be two branches showing both the childs, but what I am getting is

'Parent Application Service'  and 'App Service Child 1' 

'Parent Application Service' and 'App Service Child 2'

 

WE are not using Service Mapping for now to be used in later phase but for now how do I show the view correctly?

Thanks

2 REPLIES 2

Barry Kant
ServiceNow Employee
ServiceNow Employee

hi Nisha, 

what does the app look like?

is it true that when 1 child is impacted that the parent is impacted

or
is it true that when the parent is impacted that both childs are impacted (eg the parent is a platform and the childs are apps running on the platform.)

I am not sure what you ask in the question to be honest. 
BR,
Barry

Hello @Barry Kant 

All we were looking is to see the dependency map that there are two child underneath a Parent service , I would say it would not impact if one goes down , but we need to have visibility how many services are there. Right now i see as below whereas if we could see both child from single source would have been better. May be i am missing some simple steps here . Thanks

app service.png