How do I map a new LifeCycle Stage and LifeCycle Stage Status

[Erick18]

I am wanting to use the Lifecycle fields on our location table and the only status that are mapped to the End of life stage are Obsolete, Sold, and Lease Return. I would like to add Retired which is already an existing status that is mapped to other tables to this list. The table life_cycle_control which dictates which stage and status combinations are allowed on each table is locked down by several ACLs. Is there a different way to add additional stage and status combinations or should I adjust the ACLs?

Thanks, 

Erick

[scott_lemm · Accepted solution]

Erick,

ServiceNow does not want the new Life Cycle Stage and Status objects modified. These objects were locked in order to maintain consistency for current/future products that rely on knowing the status of critical data and effecting its life cycle process.

The values provided for End of Life on locations have the following meaning:

• Obsolete - no longer needed
• Sold - no longer owned
• Lease Return - no longer leased

We feel a value of "retired" is not descriptive enough for Locations. We need a value that provides more detail as to why a location is EOL so it can relate to potential use from facility management, financial management, and etc.

Hope this helps,
Scott

[SebastianKunzke]

Thanks for the clarification. Is there any plan, that ServiceNow provides such definition inside of their documentation? Maybe also for other objects?

[scott_lemm]

@Sebastian Kunzke Great Question and YES. 

We are adding the life cycle definitions to the final CSDM 4.0 white paper. One of the benefits of releasing the white paper as draft is requests for details like these life cycle definitions. We agree they are needed and we will be adding them into the final release white paper. Additionally, these definitions will make it into product documentation website.

Thank you for reading our paper and providing feedback. We greatly appreciate it!

Scott

[PG2]

Hi, would these be the definitions of each Lifecycle Stage/State (e.g. what Operational/In Use means) or will this be a broader definition that explains the overarching purpose of Lifecycle Stage/State. My fingers are crossed for the former.