how is impacted business appllication is populated from change Request
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05-01-2026 11:43 PM
I want to know how impacted business application are link from the change request whenever a CI is added to a change request
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Thursday
Yes indeed - the documentation recommends Uses::used by but the platform only recognises Consumes::consumed by.
I've asked this question to ServiceNow on CSDM webinars multiple times and not had any indication if or when it will be fixed. It's the same as the Impacted Service Offerings issue that has been present since day 1 of CSDM and despite a ServiceNow employee raising an Idea to get it fixed years ago, (plus the fact it's 10 minutes work to fix it), it's still broken. I can only wonder whether this is because the team that owns this part of the platform is not the team that develops CSDM, and these fixes are not viewed as a high enough priority for the former (i.e., they're not related to AI!)
Read what you will into that!
