How to change visibility of Article's Workflow_state visibility format from stage render to text

HarshithVeV · 6 hours ago

Hi,

We had recently upgraded one of our instance to 'Australia' from Zurich version.
After upgrade we found an UI issue at 'CSM/FSM Configurable Workspace'
When we select 'All Articles' sub list under 'Article' List a List view will be shown.
Inside the List view when add column 'Workflow' it shows as stage render/progress bar instead of Plain Text

We are expecting the View as below

Vikram Reddy · 2 hours ago

Hi @Har**bleep**hVeV,

Don't try to reformat the column you already added, swap it for a different one. What you're pulling into the Knowledge - All Articles list is a "Workflow" column bound to the graphical stage/progress render of workflow_state, and that's a separate column definition from the plain text choice value. Open the column configuration on that list and check for these:

Workflow, the stage/progress-bar render currently on the list, this is the one causing the issue
Workflow state, the plain text choice field, add this instead and remove Workflow
List Layout on kb_knowledge, confirm the Australia upgrade didn't leave a duplicate Workflow entry pointing at the graphical version instead of the text one you had before

If Workflow state doesn't show up as a selectable column at all, that lines up with what Now Support has logged for Knowledge list views after the Australia upgrade, worth opening a case referencing KB3100406 and KB0998498.

References

Thank you,
Vikram Karety
Octigo Solutions INC