How to display parent on dependency view of service offering?

Egor2 · ‎06-20-2022

Hello, i have a requirement to display parent on the Dependency Views of Service Offerings. I have already created a following record on "Related Item" table, but it did not help me to solve this case:

What should I also be aware of?

Leigh Mullin · ‎06-20-2022

Hi Egor, I think this is the explanation you are looking for https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/business-service-management-map-ng/task/t_CreateModifyNGBSMMapRelatedItems.html

View solution in original post

Leigh Mullin · ‎06-21-2022

Egor, does your related item look like this?