How to manage Business Teams on NOW CSDM?

[Community Alums]

We have a bunch of teams and we need a custom identifier for them. They own custom applications on NOW platform and have a wide range for functionality around their ownership record. They are quite critical to business and having them, their apps, their ownership info, their support teams etc stored and identified explicitly on NOW platform. Is quite critical since there is a whole world of automation around them. How do we record them on NOW using CSDM? Now we are using a custom table but we know it's a bad solution and looking to fit them into OOTB solution. Assuming they will be digital portfolios and their scoped apps will be business applications and their App instances be Application services. Any other best way to implement them? Also critical to manage their support groups information. We know having them under business units or departments is a bad place to put them. Any help is much appreciated. Thanks in advance!!

 #CSDM #DataModelling

[Ravi Peddineni]

@Community Alums 

There is a Business Owner field on Business App record. Is it possible for you guys to get the business owners into the User table from your custom Business Owners table? Or may be for now can you copy them into User table so that you can add them as Owner on Business App record.

[jaleyva33]

Hello- We created a functional application that contains the Teams (with unique identifiers) and the members that are part of the those teams. We then made close connections to Business Applications. We've done this all while following closely to CSDM. Our Groups (or purpose groups as we call them) relate to the Teams as well. Let me know if you are interested in understanding more on this.

[Community Alums]

Hi @jaleyva33, this kind of sounds just like our solution. Please let me know more details. 

[jaleyva33]

The Application has two main tables. Teams and Team Relationships. The Teams have levels to them tied to how we operate (typical SaFE model) Portfoltio, Delivery Stream, Release Train, Scrum Teams. The Team members are references to users in the sys_user table and the roles they play are also a part of it. We then relate the Business Applications to the Teams through a Tiering order. We just added TS/TSO to this structure as well. So, we have clear paths to the work the team is doing as well. It all lines up really well with DPM since we can create Business Application Portfolios and we can use our Team levels as sorting. I worked closely with ServiceNow on modeling this out to a strategy that works well.

[Community Alums]

Thank you for the details @jaleyva33 . This is very close to our implementation. But we do not want to do it through Scoped Application for multiple reasons. We are working for a best Solution with NOW team but there are conflicts. I wanted to see if anyone else has better ways to do it.