How to represent 3rd party vendors (financial institutions) in CMDB?

[michaelbitt]

We work with a number of financial institutions for EDIs, Direct Deposits, etc., that sometimes need incidents or work logged against them. It does not make sense to log them as Business Applications. How should these institutions be represented in the CMDB? 

[Geri1]

Here are some thoughts:

1. Add the companies to the vendor table

2. Are you using apps from those companies to interact with them? The apps you use could be Business Applications.

3. What team handles those interactions? That team could be an assignment group that you can add to incident records or work items.

[TheJoeDC]

Maybe start with the reporting, is there vendor (financial institution) specific reporting required by the business?

If not, then it probably doesn't matter if the configuration item isn't mandatory on your incident forms. 

The business service/offerings is where these could reside if you need to track if you want to go down the SPM track.