good day KDP,
the question is a bit open as it suggest that a current state is always the same. In my experience a current state is (almost) always different per customer. Also a target state is not always the same. But still.
If CSDM is in an ITSM maturity state and ITSM is consuming CSDM data then the values I recognize are:
- Understanding the supply chain (break down) for consumer offerings. (service decomposition / product owners, dispatcher)
- Understanding impact of incident/change to consumers (ITSM/CSM) and the opportunity to communicate to specific consumers. This depends also in the use of subscriptions/sold products/install base items). eg
communicate outages on VA (communication / end user)
- Understanding to ownership and operational model of digital solutions/applications/infrastructure/... ( ownership , vendor mgmt / IT management)
- Smart routing will be easier (less re-assignments). (time to resolve / agents)
- Linking Services in parenting taxonomy portfolios give an overall picture for portfolio owners. ( visibility / portfolio owners)
- Limit visibility of catalog items based on subscription to service offerings. (control / end users)
There is value for multiple stakeholders so to say.
BR,
Barry
