lifecycle event and added two activity trigger

ChunjiJ
Tera Contributor

HRSD--I created an onboarding lifecycle event and added two activities, let's call them Task1 and Task2. Task2 must only be triggered after Task1 is completed. I couldn't find where to set this up – there doesn't seem to be a setting like "Dependencies" within the activity configuration. How can I resolve this? Thank you.

1 ACCEPTED SOLUTION

kaushal_snow
Giga Sage

Hi @ChunjiJ ,

 

You can enforce sequential triggering of activities by using an Activity Container inside an Activity Set, add your Task1 and Task2 as member activities of that container and give them ordered sequence numbers so Task2 only fires after Task1 completes....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

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3 REPLIES 3

kaushal_snow
Giga Sage

Hi @ChunjiJ ,

 

You can enforce sequential triggering of activities by using an Activity Container inside an Activity Set, add your Task1 and Task2 as member activities of that container and give them ordered sequence numbers so Task2 only fires after Task1 completes....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

Thank you very much for your answer. I followed your suggestion and created a container. However, as shown in the image, after my order 10 task was completed, the order 30 tasks was not automatically triggered. Why is this happening? Are any special settings required?

ChunjiJ_0-1759049110063.png

 

I've found the root cause of the problem. Thank you for your suggestion! It was very helpful to me.